IT Help Desk Technician

Company Conformance Statement

In the performance of respective tasks and duties, all employees are expected to conform to the following:

· Perform quality work within deadlines with or without direct supervision

· Interact professionally with other employees, supervisors, patients, and providers

· Work effectively as a team contributor on all assignments

· Work independently while understanding the necessity for communicating and coordinating work efforts with other employees, management staff and providers

· Maintain a respectful relationship with providers and co-workers

· Make good use of your time by being productive always

Our mission is to provide superior, professional healthcare in a warm efficient environment because we care about you and your health

The IT Help Desk Technician is responsible for providing primarily remote end or over the phone user support using company RMM and ticketing system and on site support as necessary. This role is responsible for documenting procedures and managing incidents to resolution or escalation to a more senior team member. This role is also responsible for keeping current on technologies to provide effective support for the desktop environment.

Essential Duties

· Utilize and maintain RMM and ticketing system.

· Provide on premise and remote desktop support for end users’ workstations

· Interact professionally with other employees, management staff and providers

· Work effectively as a team contributor on all assignments

· Provide support for common IT tasks (password resets, new user setups, etc.)

· Provide tier 1 support for common line of business applications (emails, EHR, etc.)

· Assist employees with business accounts (M365, EHR, Adobe, VPN, etc.)

· Install Windows 11 Pro – Image PCs and laptops

· Assist with deployment of IT equipment and software

· Install printers, scanners, and drivers

· Assist with set-up of employee IT equipment

· Manage user profiles on terminated employee PC’s

· Provide employee remote desktop telephone support

· Download and install third party applications as needed

· Professionally interact with some vendors and third party support teams

Additional Responsibilities

· Must have own transportation, a valid Washington state drivers’ license, and able to travel to multiple sites when needed.

· Willingness to work flexible hours and with changing responsibilities.

· Proven ability to work independently as well as part of a team, effectively multi-task, consistently meet deadlines, prioritize, and organize workload.

Skills

· Demonstrated ability to communicate clearly and professionally through email, on the phone and in person

· Possesses analytical and problem-solving skills for effective troubleshooting

· Ability to convey technical issues and materials to non-technical audience

· Ability to work independently while understanding the necessity for communicating and coordinating work efforts with other employees, management staff and providers

· Ability to work independently with minimal supervision or direction.

· Customer service oriented

· Ability to meet and maintain punctuality and attendance expectations

Experience

· Troubleshooting: 1 year (Preferred)

· Windows: 1 year (Preferred)

· Basic knowledge of IPv4 networking

· Comptia A certification is a plus

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identification, protected veteran status, disability, or any other legally protected characteristic.

Benefits:

Medical

Dental

Life insurance/ AD&D- Paid by employer

Additional Voluntary life insurance- Paid by employee (voluntary)

Colonial services- Paid by employee (voluntary)

401K match, profit sharing, safe harbor and a separate cash balance plan. Cash balance plan ONLY can be cashed out upon termination.

PTO- Accrual increase after the first, second and thereafter the fifth and tenth year.

PTU- Personal time unpaid

Longevity bonus given at every 5-year mark, up until 30 years.

7 Days of holidays. In addition, after employed for 1 year you receive an additional 4 days in the month of December. Which we call our Holiday week.

Yearly uniform allotment- varies per position

Employee discount for services provided by Cascade Eye & Skin Centers. Includes: Cosmetic, plastics, optical, ophthalmology, retina, dermatology and mohs.

Job Type: Full-time

Pay: From $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to Commute:

• Puyallup, WA 98371 (Required)

Ability to Relocate:

• Puyallup, WA 98371: Relocate before starting work (Required)

Work Location: In person

Salary : $25