What are the responsibilities and job description for the Manager of Maintenance Services position at Cascade Management?
About Us
Compensation: $65,000-$88,000 Annually
Schedule: Monday-Friday (8am-5pm)
Hours: 40 Full Time
Location: Portland, OR
Properties: Corporate Office
Benefits: Medical, Dental, Vision, Rx, PTO, 11 Paid Holidays, Short- & Long-Term Disability and Life Insurance, Employee Assistance Program. Accident/Cancer Plan, Medical and Dependent Care Flex Benefit
* Salary is typically hired between minimum and midpoint of salary range depending on experience and any rent benefit adjustments.Cascade Management, Inc. and its principals began providing property and asset management services in 1974. We continue to manage the majority of properties from our original portfolio, which has grown substantially over time. Through our growth, the commitment to our properties, owners and employees remains fundamental to our values.
Cascade Management’s Service Model is the foundation of everything we do and is expected to be upheld every day you come to work. Our Service Model represents the most important behaviors and actions to ensure a stakeholder interaction is positive every time. As an integral part of the Cascade team, all members are expected to carry out our Service Model of Friendly, Helpful, Knowledgeable, Respectful, and Responsive.
Essential Functions and Responsibilities
SUMMARY
The Manager of Property Services is responsible for delivery of processes, training and oversight that support the success of the physical assets we manage. This includes identifying/ building and delivering employee training, project management of all major building projects, setting systems in place for building inspections and delivering client satisfaction through project recommendations. This position directly supervises the Regional Maintenance Auditors, Regional Maintenance Supervisors as well as any additional staff necessary to meet the changing needs of our industry. This position is required to manage multiple projects and team member impacts simultaneously at any given time.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Qualifications and Physical Demands
SUPERVISORY RESPONSIBILITIES
May directly supervise up to 7 employees. Responsible for hiring, supervising, coaching staff and making recommendations for disciplinary action and development. Review and approve bi-weekly timecards. Responsible for staffing schedules which include vacation approvals and leaves. Carry out supervisory responsibilities in accordance with CMI policies, procedures, and applicable laws.
TRAVEL REQUIREMENTS
Frequent travel is required consistently between 20%- 50% percent of the time, frequency will fluctuate depending on business needs. This position is based in our Portland/Tigard Office and travel to properties in OR, WA, ID and TX are required in addition to conference attendance in any of the contiguous United States. Travel as required for in-person classes and annual education conferences.
COMMUNICATION AND INTERPERSONAL SKILLS
Must possess exceptional communication and interpersonal skills to effectively coordinate between various departments and stakeholders. This includes clear articulation of ideas, active listening, and the ability to negotiate and persuade. Ability to speak effectively before groups of customers or employees of an organization. Ability to have development and accountability conversations which successfully communicate the required actions teams must take to be successful. These skills are crucial for building strong relationships, facilitating collaboration, and ensuring that all the parts of the organization are working in harmony towards common goals.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty and skill satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
- Bachelor’s Degree (B.A. or B.S) in business or related field required.
- 5 years progressive construction experience which includes project management, supervisory or foreman experience, and extensive knowledge of building systems required.
- 5 years of multifamily building management in a managerial role over a large portfolio of more than 100 properties is required.
- Or equivalent combination of education and experience may be considered.
LANGUAGE SKILLS
Must have strong verbal, written and customer service communication skills. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
REASONING ABILITY
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Must possess analytical skills to determine business solutions for complex and simple problems. Turning findings into actionable, process-driven solutions that can be replicated through the department and company where required.
STRATEGIC PLANNING AND EXECUTION
Ability to show experience and skills in planning for long-term success of the business through people. Ability to set operational goals, and problem-solving skills, aligning them with the company's strategic objectives, and meticulously executing plans. Managing risk and the impact on our teams, vendors and clients is critical in this position. It requires a balance of foresight and practicality, enabling Managers to navigate challenges and capitalize on opportunities with a results-driven approach.
CERTIFICATES, LICENSES, REGISTRATIONS
A valid Driver’s License and insurance plan is required.
CAMT active certification required.
CMM, CPMM, PMP, LEED and other certifications regarding property management and services preferred.
TECHNOLOGY AND DATA ANALYTICS
In an increasingly data-driven world, Managers need to harness technology and data analytics to enhance decision-making and operational visibility. Proficiency in this area involves understanding data collection methods, analytical tools, and information systems. By leveraging data, Managers can make informed decisions, predict trends, and measure the effectiveness of operational strategies. Ability to operate various work systems and software in an office setting. High level proficiency in MS Office products like Outlook, Excel and Word are required.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee is frequently required to stand. The employee is occasionally required to sit. The employee must regularly lift and/or move 25-50 pounds.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to outside-weather conditions and noise levels. The noise level in the office work environment is usually moderate.
CASCADE’S SERVICE MODEL EXPECTATION
Cascade Management’s Service Model is the foundation of everything we do and is expected to be upheld every day you come to work. Our Service Model represents the most important behaviors and actions to ensure a stakeholder interaction is positive every time. As an integral part of the Cascade team, all members are expected to carry out our Service Model of Friendly, Helpful, Knowledgeable, Respectful, and Responsive.
Cascade Management Inc. is an Equal Opportunity Employer dedicated to an inclusive and diverse environment.
Salary : $65,000 - $88,000
