What are the responsibilities and job description for the Customer Fulfillment Specialist position at Cascades?
Welcome to Cascades!
At Cascades, Sustainable Development means Respecting the True Nature of our 10,000 talents. We put you first:
Every day, our colleagues choose to respect their true nature by contributing with passion to our mission.
You Too, Put Forward Your Strengths
About Cascades
Cascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner.
To be part of Cascades is to reveal the full potential of materials, people and ideas. We are a source of possibilities since 1964. Cascades have been providing sustainable, innovative and value-creating solutions in packaging, hygiene and recovery. Join 10,000 talents working in a network in almost 70 operating units located in North America.
At Cascades, Sustainable Development means Respecting the True Nature of our 10,000 talents. We put you first:
- Flex and connected mode (telecommuting, flexible schedule)
- Profit sharing plan
- Telemedicine, Group insurance and pension plan with company contributions
- Accessible gym space or annual flexible reimbursement program
- Employee assistance program (because we care about the physical and mental health of our people)
- Salary range for Customer Fulfillment Specialist between $45,000 and $55,000 CAD annually and is based on experience
- Perform real-time order entry, apply customer service procedures and standards
- Document your customer or supplier files based on customer service processes and business rules
- Create and maintain professional relationships with your customers and business partners
- Handle customer complaints or questions and follow up with appropriate internal personnel as required
- Maintain customer files ensuring contact and order information is kept up to date
- Follow up on customer orders and coordinate with shipping and production to ensure orders are delivered on time
- Serve as the initial point of contact when new customers call to request information
Every day, our colleagues choose to respect their true nature by contributing with passion to our mission.
You Too, Put Forward Your Strengths
- College diploma or relevant experience
- Minimum of 1 year of customer service experience, preferably in a manufacturing environment
- Exceptional communication and interpersonal skills, with a proactive approach and strong follow-up abilities
- Detail-oriented, ensuring accuracy and thoroughness in all tasks
- Ability to work autonomously with minimal direction
- Strong team player, committed to maintaining desired service levels and fostering a collaborative work environment
- Proficiency in Microsoft Office Suite (Outlook, Teams, Word, and Excel)
About Cascades
Cascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner.
To be part of Cascades is to reveal the full potential of materials, people and ideas. We are a source of possibilities since 1964. Cascades have been providing sustainable, innovative and value-creating solutions in packaging, hygiene and recovery. Join 10,000 talents working in a network in almost 70 operating units located in North America.
Salary : $45,000 - $55,000
