Program Coordinator - Student Success Services

Job ID: 14632
Location: Cascadia College
Full/Part Time: Full Time
Regular/Temporary: Regular

About Us

Cascadia College is seeking highly motivated individuals who are interested in being part of a small yet dynamic community, with a faculty and staff that are dedicated to meeting the needs of our intersectional, diverse students. Cascadia College is committed to creating and supporting an equitable and inclusive faculty, staff, and student population centered on dismantling systemic oppression and historic marginalization. Individual differences are celebrated in a community of learners focused on social justice, diversity, equity and inclusion.
Application Instructions

Vacancy Announcement

Program Coordinator - Student Success Services

Priority Consideration Deadline: February 17th at 11:59 pm

ATTENTION CANDIDATES!

In order to submit a complete application and receive full consideration by the Search Committee, please include the following attachments with your online application:

• Equity Statement (expected length 500 to 800 words) to include each of the following elements:
  • A description of a time when you recognized an equity issue. What was the issue? What did you do to make a difference? What did you learn about equity through this experience?
  • A detailed description of how you are seeking to learn more about equity related issues including but not limited to race, gender, LGBTQ , disability (ableism), age (ageism), socioeconomic class, and body diversity.
  • An explanation of how you will contribute to equity at Cascadia (i.e. closing the achievement gap and raising the retention rates amongst historically marginalized students), as well as actively work against the institutionalized norms of oppression against historically marginalized people.
• Cover Letter (not to exceed 1,000 words) that specifically addresses how your qualifications and experiences meet or exceed the minimum qualifications, preferred qualifications, and the characteristics of the position.
• Resume

Position Overview

Under the general direction of the Academic Advisor/Running Start Specialist, the Program Coordinator Student Success Services performs a wide variety of tasks in support of the Student Advising and Success Services office including: coordinating the Running Start Program and Veterans Affairs (VA) funding programs for veterans and their dependents enrolled at Cascadia. The Program Coordinator will provide direct customer service to students, staff, and/or faculty communicating detailed program information regarding the Running Start program and VA benefits to internal and external stakeholders on an individual or group basis. This position will review and process applications and generate reports for both programs. This position will certify veterans benefits. This position will monitor and triage departmental email inboxes and phones. This position may support other areas of Student Success Services, such as Student Accessibility Services, Admissions/Outreach and Enrollment Services.

As the Program Coordinator Student Success Services, it is expected that the following qualities will be demonstrated daily: a high degree of understanding and empathy for all students, faculty, staff, and visitors, as well as the ability to encourage the inclusion of all voices in decision-making, promoting equity in all areas, and actively working against institutionalized norms of oppression against historically marginalized people.

Employee Type: Full Time Classified, Permanent position.

Initial Salary: $3,477.00 - 3,910.00 Monthly DOE 5% King County Premium Pay (KCPP)

Supervising Position: Academic Advisor / Running Start Specialist
Essential Duties

Essential Duties & Responsibilities:

Running Start

• Determine student eligibility for Running Start by applying knowledge of college and state policies.
• File and maintain student records related to the programs.
• Process and track incoming documents (Tuition Waiver forms, Transcript Evaluation forms, Running Start Application and Verification forms.)
• Provide follow-up to students who do not have complete files.
• Update and amend student records in CTCLink, Navigate360 and related databases.
• Maintain the confidentiality of student records.
• Update program databases, webpages and forms.
• Perform administrative support duties within the programs.
• Copy, fax and email documents; receive and process incoming forms.
• Coordinate running Start program activities including: information sessions, scholarships for textbook for eligible student, etc.
• Participate in ongoing training related to Running Start program duties.

Veteran Services

• Determine student eligibility for VA Funding programs by applying knowledge of college, federal and state policies.
• Certify students eligible for VA benefits in Enrollment Manager.
• Serve as the colleges School Certifying Official.
• File and maintain student records related to the programs.
• Process and track incoming documents (DD-214, Certificates of Eligibility, Transcript Evaluation forms and Verification forms.)
• Provide follow-up to students who do not have complete files.
• Coordinate with credentials evaluator to establish prior learning credits.
• Coordinate with academic advisors to determine program eligibility.
• Update and amend student records in college and federal databases such as Enrollment Manager, CTCLink, etc.
• Maintain the confidentiality of student records.
• Update information on program databases, webpages and forms.
• Perform administrative support duties within the program.
• Copy, fax and email documents; receive and process incoming forms.
• Coordinate and assist VA Benefits program activities including VA Orientations for new students in person or online.
• Participate in ongoing training related to VA School Certifying Official duties.

Academic Advising

• Review and triage departmental email inboxes including academic advising
• Create and manage advising appointments in Navigate360
• Assign math, English and other subject placements based on college placement guide

Customer Support

Running Start & Veteran Services

• Understand and independently articulate general program eligibility requirements, the application process, status and timelines to students.
• Serve as the primary contact to program participants and school district contacts.
• Respond to telephone, electronic, and in-person inquiries about the programs.
• Maintain timely correspondence with internal and external stakeholders.

Reporting

Running Start

• Prepare and send monthly reports to high schools and school districts.
• Prepare and send quarterly grade reports to the high schools.
• Send quarterly billing report to Finance.
• Revise reports as needed.

Veteran Services

• Report student academic progress to VA including grades, enrollment status and satisfactory academic progress. Submit amendments and adjustments in Enrollment Manager.
• Maintain VA files according to VA requirements.
• Prepare for VA audits as necessary.
• Approve Vocational Rehabilitation invoices in Tungsten and contact Finance for confirmation
• Contact UWB Parking and Bookstore with vouchers for Vocational Rehabilitation eligible students
• Work with Finance department to validate payments from the VA and which student accounts to apply the payment to ctcLink
• Revise reports as needed.

Education and Experience:

Minimum Qualifications

• High school diploma or equivalent.
• One year of experience in administrative support, customer service or equivalent.
• Demonstrated commitment to diversity, equity and inclusion in an educational environment.
• Proficiency with Microsoft software products: Outlook, Word, Excel.

Preferred Qualifications

• An Associate s degree.
• Experience coordinating programs for veterans, high school age individuals and/or other student services in higher education or equivalent.
• Experience working in CTCLink or similar Student Information System.
• Experience with Navigate360 or similar Student Success System.
• Experience using Enrollment Manager, Tungsten or similar state or federal software.
• Demonstrated strong detail and organizational skills with ability to effectively multi-task and prioritize.
• Successful experience working with confidential information.

Physical Work Environment

Semi-Sedentary Work: Involves staying in a stationary position to a significant degree. Jobs are sedentary if moving is required only occasionally and all other sedentary criteria are met.

The College is currently in hybrid operations, with many assignments completed in an online environment during this time. Full-time employees are expected to be on-campus at least three (3) days per week with the option to work remotely for the remainder of their working days. Employees will need to provide their own remote workspace and internet access, noting the College will provide technical equipment and support for online work needs. During on-campus operations, this position will perform work in a standard office setting, use standard office equipment and physically attend meetings both on and off campus and requires the ability to communicate in person or through appropriate means.

Positions in this class typically require operating a computer, communicating, observing, and repetitive motions.

This position involves exerting between 10-30 pounds of force occasionally and/or a negligible amount of force frequently to transport, put, install, remove, or otherwise move objects, with or without reasonable accommodation.

Condition of Employment

As an institution that upholds the value of diversity, equity and inclusion of every individual, Cascadia College expects its employees to embody and promote these values. Both current and prospective employees of the College are encouraged to seek deeper understanding in these areas as part of professional growth.

Cascadia College maintains a drug-free work and learning environment and prohibits smoking in all college buildings and state-owned vehicles.

Benefits:

Cascadia College offers comprehensive Benefits packages to support you and your family in a variety of ways. All eligible employees, retirees, and their dependents are offered: medical, dental, and vision plan options; life insurance; long-term disability insurance; medical and dependent care reimbursement accounts; leave programs; employee assistance programs; tuition waiver; optional credit union participation; optional home/auto insurance, and retirement planning.

To learn more about the benefits offered here, please click on the Employee Benefits tab located on our Jobs at Cascadia webpage or click here: https://www.cascadia.edu/about/jobs/default.aspx

Campus Safety

In recognition of the Jeanne Clery Act, information on our campus safety can be found at www.uwb.edu/safety.

Cascadia Commitment

Cascadia College is committed to creating and supporting a diverse faculty, staff and student population. Individual differences are celebrated in a community of learners focused on diversity, equity and inclusion. Cascadia does not discriminate on the basis of race, color, religion/creed, sex/gender, sexual orientation, national origin, citizenship or immigration status, age, genetic information, marital or honorably discharged veteran or military status, or the presence of any sensory, mental or physical disability, and is prohibited from discrimination in such a manner by college policy and state and federal law. Persons with disabilities needing assistance in the application process may make request to the Human Resources Office by calling (425) 352-8880.