Office Specialist (Health Centers - UWIC)

Job Overview

Location/Schedule: This position is located at the Urgent Walk-In Clinic (UWIC) within Plaza Health Center in SE Portland. The schedule for this position is: Thursdays 3:15 p.m. to 9:00 p.m., Fridays 3:15 p.m. to 9:00 p.m. and Saturdays 10:00 a.m. to 8:00 p.m.

Position: Office Specialist

Program: Health Centers - Urgent Walk-In Clinic (UWIC)

About Us: Cascadia Health delivers Whole Health Care™. We provide mental health services, addiction recovery support, primary care, wellness programs, permanent housing solutions, and affordable housing to people of all ages. Our mission is to promote hope and support the well-being of the communities we serve. 

Description: The Office Specialist is responsible for providing administrative support to ensure efficient operations within the health center. This position plays a vital role in maintaining a welcoming environment for clients, staff, and visitors while ensuring smooth office functions. The Office Specialist assists with daily office tasks, manages communications, and coordinates with other departments to meet the needs of the health center.

Responsibilities: 

• Greet clients, staff, and visitors in a professional and friendly manner, ensuring they feel welcomed and supported.
• Answer and direct phone calls, respond to emails, and manage communications for the health center.
• Maintain and update client records and files with a high degree of confidentiality.
• Schedule and coordinate appointments, meetings, and events for health center staff and clients.
• Assist with processing paperwork, reports, and documentation for clinical staff as needed.
• Assist in preparing materials for meetings, presentations, and trainings.
• Coordinate with other departments to streamline operations and improve workflow efficiency.
• Maintain the cleanliness and organization of the front desk and waiting areas.
• Perform other administrative duties as assigned to support the health center's operations.

Qualifications:  

• Two years of work experience in an office setting, facilities, insurance, and/or healthcare experience providing customer service is preferred or a demonstrated ability to fulfill the requirements of the position.
• Proficient verbal and written communication skills. 
• Type 50 words per minute.
• Familiarity with basic office equipment (i.e., fax machines, printers, copiers).
• Knowledge of Microsoft Office Suite (e.g., Word & Excel). 
• CPR Certification (training provided post-hire). 

Working Conditions: 

• Environmental: Work is generally performed in a shared work environment with daytime office hours. The clinical setting includes the front desk and reception areas, clinical record areas, and shared offices. Occasional overtime or evening work is required. Universal precautions and remaining alert to the environment are critical to address the potential for violent behavior, exposure to disease, biohazard, noise and contaminants. This position is considered to be an "Essential Staff," which requires working on holidays and on severe weather days as needed.
• Mental: The work assigned is diverse and involves addressing new and unusual circumstances in which outcomes may negatively affect cost, employee morale or clients. The work regularly involves a degree of unpredictability and disruption of planned tasks requiring a flexible time management approach. 
• Physical Demands: Must have the ability to assist team in providing safety to all clients and staff in potentially volatile situations. 

Cascadia is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you need assistance or accommodation due to a disability, contact us at 503-963-7654. 

This position is represented by a labor union.

Benefits

We offer generous benefits for our full-time and part-time employees (20 hours pro-rated) including:

• Generous Paid Time Off Package Full-time employees earn 6 weeks of PTO in their first year!
• Medical and Dental Coverage (begins 1st of the month following 30 days after hire date)
• VSP Vision Discount Plan
• 403(B) Retirement Savings (Pre and post-tax plans with up to 8% employer matching contribution!)
• Flexible Spending Account (FSA) (Medical, dependent care, and transportation options)
• Short-Term Disability, Long-Term Disability, and Life Insurance
• Paid Bereavement and Jury Duty Leave
• Length of Service Award
• Voluntary Life Insurance
• Supplemental Insurance
• Student loan forgiveness options

Wellness Benefits:

• Employee Assistance Program (EAP)
• Bicycle Reimbursement
• Discounted Fitness Memberships
• Trauma Support Team

Starting Rate Range in USD ($)

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