Administrative Assistant III - Case Management

Job Summary

Performs a variety of administrative and clerical duties in support of the Case Management department.

Job Responsibilities

• Provides administrative support in the Case Management department including answering/routing telephone calls/messages/emails, mail sorting, and scanning.
• Collaborates and communicates with nurses, social workers, physicians, revenue cycle, and outside vendors.
• Obtains insurance authorizations and denials for hospitalization and documents required information in the EMR as assigned.
• Communicates insurance clinical requirements to the utilization review (UR) nurse and documents in the EMR as assigned.
• Maintains assigned worques and calendars.
• May provide assistance to discharge planning with non-complex discharges.
• Assists with and prepares for onboarding of new team members.
• Assists with evaluating the office environment, revising procedures, improving efficiency of workflow, and initiating cost reduction programs
• May produce and maintain various statistical and financial reports, audits, and other department operational reports; Maintain the Community Benefit Tracker.
• May perform duties of purchasing agent for the department through requisition entry, equipment inventory, and record keeping in accordance with budget guidelines.
• May schedule and coordinate meetings and in-services.
• May assist with meeting agenda coordination, creation, meeting audio-visual set up, power-point presentations, and transcribing of meeting minutes.
• May assist with monitoring of department budget and contracts, regulatory compliance, and vendor relations.

Qualifications

• High school diploma, General Equivalency Diploma (GED) or higher required upon hire
• A minimum of 5 years' relevant experience required
• No licensure/certification/registration required

Skills and Attributes

• Requires critical thinking skills and decisive judgment.
• Works under minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.
• Requires in-depth skills and knowledge of the specialized concepts, practices, and procedures in the area of specialization.
• Utilizes in-depth knowledge of the specialization as well as business needs to recommend appropriate action.

Physical Demands

• Standing: Occasionally
• Walking: Occasionally
• Sitting: Frequently
• Lifting 0-25 lbs: Rarely
• Lifting 25-75 lbs: Never
• Lifting over 75 lbs: Never
• Carrying 0-25 lbs: Rarely
• Carrying 25-75 lbs: Never
• Carrying over 75 lbs: Never
• Pushing/Pulling 0-25 lbs: Rarely
• Pushing/Pulling 25-75 lbs: Never
• Pushing/Pulling over 75 lbs: Never
• Climbing: Rarely
• Bending/Stooping: Rarely
• Kneeling: Rarely
• Crouching/Crawling: Rarely
• Reaching: Occasionally
• Talking: Frequently
• Hearing: Occasionally
• Repetitive Foot/Leg Movements: Never
• Repetitive Hand/Arm Movements: Frequently
• Keyboard Data Entry: Frequently
• Running: Never
• Vision: Depth Perception: Frequently
• Vision: Distinguish Color: Frequently
• Vision: Seeing Far: Frequently
• Vision: Seeing Near: Frequently

Owensboro Health Core Commitments

INTEGRITY - We conduct ourselves with a high level of responsibility, reliability and honesty because we take seriously the trust of our patients and coworkers.

RESPECT - We value and accept the unique talents and contributions of every patient, customer and team member in the Owensboro Health community.

TEAMWORK - We build a spirit of connectivity and fellowship by striving together to overcome obstacles, surpass goals, celebrate accomplishments and plan the future.

INNOVATION - We foster original ideas and creative solutions that improve our daily work and promote the mission of Owensboro Health.

SERVICE - We focus on service to patients, customers and team members by anticipating their needs, thoughtfully meeting those needs and continually improving the quality of everything we do.

EXCELLENCE - We reach beyond basic expectations to expand our knowledge and awareness, produce exceptional work and provide outstanding service.