What are the responsibilities and job description for the Logistics Coordinator position at Casella Waste Systems Inc.?
Job Overview
Casella Waste Systems Inc. is seeking a skilled Dispatcher to join our team. As a Dispatcher, you will play a critical role in ensuring the efficient operation of our logistics and transportation services.
Key Responsibilities:
- Dispatching Drivers: Dispatch drivers to calls based on customer needs, driver locations, and daily factors to balance cost and customer satisfaction.
- Routing Optimization: Achieve or exceed company-established goals by successfully routing vehicles.
- Route Management: Assign routes and services to appropriate drivers throughout the day and for the next day, manage and determine route actions, and ensure route completion.
- Customer Communication: Handle incoming calls and emails from customer service and sales departments, managing requests for pick-up or delivery on any container movement within the area.
- Issue Resolution: Initiate communication with customers while drivers are on-site, resolve pick-up and other issues delaying service, and update Customer Care on any service delays.
- Documentation: Prepare, update, and dispense daily route schedules, gathering and maintaining route sheet documentation for pick-ups, route completions, and driver locations.
- Performance Monitoring: Report driver performance issues or concerns to management for resolution.
