Hotel Manager

Hotel Manager (Taos, New Mexico)

About: Casetta is a hospitality brand personalizing the boutique leisure experience with elevated service and design. We are a team of hotel lovers with the common goal of breathing new life into storied properties by embracing a localized, timeless design and art focused approach. We balance restoration and renovation, preserving historic integrity while designing with the future in mind. Through curated partnerships and programs, our hotels have unique personalities that engage both locals and guests, creating a memorable experience.

We create and operate hotels in places we love to visit! Our portfolio includes Casa Cody in the heart of iconic Palm Springs, The Pearl Hotel in San Diego, Hotel Marina Riviera in Big Bear Lake as well as The Surfrider in Malibu. Coming later this year we will open Hotel Willa in Taos, New Mexico, and Hotel Lucille in the heart of Los Angeles in the neighborhood of Silverlake. A project in upstate New York in the town of Hudson kicks off this summer. The portfolio is expanding at an intentional yet fast pace.

Reporting to: General Manager/Vice President of Operations

Summary of Position: The Hotel Manager will oversee the hotel's pre-opening activity, operations, remodeling, and opening of the hotel in conjunction with the General Manager. The Hotel Manager is responsible for ensuring seamless hotel operations, driving staff performance, maximizing guest satisfaction, and ensuring the success of the business. This role requires strategic leadership across all departments, employee relations and community engagement. The Hotel Manager will also build and maintain relationships within the New Mexico community to enhance the hotel’s presence and reputation. In the absence of the GM, the Hotel Manager acts as the manager on duty and leads all property operations.

Responsibilities:

• Directly lead hotel employees including front office, housekeeping, maintenance, etc.
• Manage day-to-day operations including property upkeep, guest experience, employee experience, events experience, labor and cost control.
• Execute all home office initiatives in relation to Human Resources, Finance, and Corporate projects in conjunction with the Regional General Manager.
• Lead onsite communication and execution of onsite projects in relation to contractors, partners and vendors.
• Responsible for the leadership of programs such as: upsell program management, events communication alongside Regional General Manager, Events Department etc.
• Guest Satisfaction (internal guest feedback recovery, public guest review responses).
• Financial Performance (Up-selling, Room Revenue, Cost control, Inventory control, Labor control)
• Showing Initiative, Problem Solving, Staff Training, Team Leading.
• Responsible to assist General Manager in all employee personnel responsibilities inclusive of payroll, scheduling, disciplinary, recruitment etc.
• Manages and motivates the team in order to provide a high standard of service for customers.
• Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.
• Ensures that the pricing policy and internal audit procedures are duly applied.
• Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests.
• Assist in preparing monthly and daily revenue report and circulate to Regional General Manager and other colleagues.
• Prepare Room revenue and occupancy forecast, take action on rate strategies.
• Is involved in recruitment of new team members for front desk, maintenance and housekeeping.
• Integrates and trains employees, providing support for skills development.
• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
• Makes sure that the hotel's pricing policy and sales pitches are duly applied in order to optimize REVPAR
• Have a good knowledge of all systems and standard operating procedures of front office and Housekeeping.
• All other duties as requested by the General Manager and VP of Operations.

Requirements:

• Highly organized, results-oriented with the ability to be flexible and work well under pressure.
• The ideal candidate has well-developed communication and customer relations skills, outstanding management skills and extensive hands-on experience. Available to work when needed, including weekends, holidays, and nights.
• Knowledge of Cloudbeds / Other Hotel Property Management System is required.
• Degree or Diploma in Hospitality Management is an asset or a bachelor degree and/or diploma in hotel or a similar field preferred.
• Computer Knowledge and experience in MS office programs.
• Minimum 2 to 3 years work experience as Front Office Lead in a hotel.
• Previous work experience directly in preopening hotel preferred.
• Hotel pre-construction or renovation experience preferred.
• Excellent communication skills, both verbal and written.
• Proficiency in Microsoft Office, with CRM systems, and project management tools.
• Excellent leadership and decision-making skills.
• Ability to multitask and work efficiently under pressure.
• Strong analytical and problem-solving skills.

Physical Requirements:

• Must be able to move throughout the hotel property for up to 8 hours daily, including extended periods of walking and standing.
• Required to sit for computer work and meetings for 2-3 hour intervals.
• Capable of lifting up to 25 pounds occasionally.
• Position involves frequent bending, reaching, and stooping for property inspections.
• Must be able to navigate multiple floors and respond quickly to various locations throughout the property.

Note: This job description is not intended to be a contract for employment, and the employer reserves the right to make any necessary revisions to the job description at any time.

The job description will also include any other tasks as directed by the Company.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Holidays
• Morning shift
• Night shift
• Weekends as needed

Experience:

• Hotel management: 1 year (Preferred)
• Hospitality: 1 year (Preferred)

Ability to Commute:

• Palm Springs, CA 92262 (Preferred)

Ability to Relocate:

• Taos, NM 87571: Relocate before starting work (Required)

Work Location: In person