What are the responsibilities and job description for the Guest Relations Specialist position at CASEY\?
At Casey's, we work hard to be the best and have a good time doing it. We stay true to our roots and put service first, building a better future for ourselves and our business. We strive to treat people the way they want to be treated, and we take pride in caring for our guests, our communities and each other. Looking for a culture like this? Join Casey's Guest Relations team as a Guest Relations Specialist!
Under direct supervision, the Guest Relations Specialist is responsible for engaging with customers in a friendly and professional manner while actively listening to their concerns.
- Serve as the first point of contact for inquiries from guests; includes credit card transactions, issues with orders, and/or Rewards program.
- Research, identify, and resolve guest issues while maintaining detailed documentation.
- Escalate issues to appropriate staff for resolution as needed.
- Process guest comments according to established Company and department policies, procedures, and service standards.
- Utilize internal systems to log, track and document guest inquiries, comments, and complaints.
- Partner with the Social Media team to ensure all responses to guests through a social platform are with a unified Casey’s voice.
What you can expect when you join the Casey's Team:
- A transformative culture putting service first and taking pride in caring for our guests, our communities, and each other.
- Opportunities to use cutting edge technologies and enterprise-wide collaboration to enable our strategy and drive world class service.
- The right balance between work and life, to do your best work and enjoy those important personal moments. Ask about our options for workplace flexibility that may be available.
- We're here for families! Great benefits including choices in medical plans, dental, vision, life insurance, employee stock purchase program, charitable giving programs, parental leave AND an onsite Child Development Center
- Competitive pay, 401k company match up to 6%, vacation & sick time, paid holidays, volunteer time, and an onsite cafeteria
- Dress for your day dress code, jeans are welcomed!
- The opportunity to work for a big company that has not lost our small company feel. Our senior leadership team is engaged, involved and accessible!
What are you waiting for? Come be a part of a company that is growing, transforming and is here for good!
