What are the responsibilities and job description for the Table Games Shift Manager position at CASINO PAUMA?
SUMMARY:
Supervise Table Games Department during the assigned shift. Insure that all areas are staffed and direct all Table Games personnel throughout the shift. Serves as witness on major jackpots and signs checks. Maintain the highest standards of customer service, game protection and integrity in the Table Games department.
ESSENTIAL SKILLS, DUTIES & RESPONSIBILITIES:
- Oversee department operations during the assigned shift to insure exceptional customer service and game protection
- Make decisions on personal check cashing limit extensions
- May witness all major jackpot wins and sign jackpot checks
- Communicate with customers to answer questions and resolve disputes
- Implement all Casino procedures relating to Table Games operations
- Perform special assignments as assigned by Table Games Manager
- Develop shift schedules and schedule Team Members. Insure that shift is properly staffed at all times
- May assist with emergency H/C, S/C drop as required (i.e., Lack of personnel)
- Performs computer and administrative duties
- Performs other duties as assigned
MINIMUM QUALIFICATIONS:
- Five (5) to seven (7) years experience working as a Table Games employee in a casino with live house banked games with similar betting limits and at least seven years experience as a Table Games supervisor or higher. Strong knowledge of craps, roulette and blackjack.
- Ability to work effectively with coworkers and the public
- Ability to communicate effectively orally and in writing
- Knowledge of effective money handling procedures
- Ability to make change and mentally perform basic math calculations
- Skilled in resolving customer and employee relation issues
- Knowledge of Word and Excel computer programs
- Knowledge of, roulette, blackjack and Pai Gow
EDUCATION:
High School Diploma or GED (required)
LICENSE REQUIREMENTS:
Able to obtain and maintain a Pauma Gaming Commission License
ESSENTIAL SKILLS, DUTIES & RESPONSIBILITIES:
- Oversee department operations during the assigned shift to insure exceptional customer service and game protection
- Make decisions on personal check cashing limit extensions
- May witness all major jackpot wins and sign jackpot checks
- Communicate with customers to answer questions and resolve disputes
- Implement all Casino procedures relating to Table Games operations
- Perform special assignments as assigned by Table Games Manager
- Develop shift schedules and schedule Team Members. Insure that shift is properly staffed at all times
- May assist with emergency H/C, S/C drop as required ie. Lack of personnel
- Performs computer and administrative duties
- Performs other duties as assigned
PHYSICAL/MENTAL REQUIREMENTS: (*Constantly, Frequently, Occasionally)
- Constantly walking and standing
- Constant hearing, seeing and talking
- Constantly balancing, bending, reaching, twisting, holding, wrist motion, and stooping
WORKING CONDITIONS:
- Work is performed indoors in a climate-controlled environment
- Close spaces while working with others
- Excessive noise and smoke
*Constantly = over 2/3 time Frequently = 1/3-2/3 time Occasionally = under 1/3 time
NATIVE AMERICAN PREFERENCE STATEMENT
Pauma Band of Mission Indians, a federally recognized Indian Tribe, in accordance with section 703(i) of Title VII of the Civil Rights Act of 1964, will give preference to Native Americans who meet job position minimum qualifications with regard to hiring, promotions, transfers and training.
