Disease Prevention Clinic Receptionist

The Disease Prevention Receptionist functions as one of multiple receptionists

for the Disease Prevention Program and Casper Natrona County Health

Department (CNCHD) clinic. The Disease Prevention Receptionist is responsible

for a high level of customer service at all times for external/internal customers,

vendors, and other visitors. This position is responsible for answering incoming

telephone lines, patient scheduling, patient check-in, patient financial services

and collecting payment, having a high level of knowledge of all CNCHD

programs in order to assist all customers, including skill with the electronic medical record and data entry.

 Provides high level of customer service at all times to CNCHD external

and internal customers.

 Provides administrative support to Disease Prevention Clinic Manager

and other nursing staff.

 Promptly answers all incoming lines, directs calls to appropriate staff

members, answers general questions, refers caller to appropriate

program (or even external agency), and takes accurate and complete

messages.

 Greets clients and visitors to CNCHD in a timely and courteous manner.

Answers general questions, directs clients/patients/vendors to

appropriate staff member and program.

 Maintains high level of knowledge of all programs within the department

so that external and internal customers are assisted in the most effective

way possible.

 Assists Administration Receptionist with general customer service and

CNCHD reception activities.

 Maintains a high level of confidentiality and professionalism at all times

and respects sensitive client issues.

Patient Scheduling and Check-In

 Responsible for timely and accurate patient scheduling for Disease

Prevention clinic, including appointments for reproductive health exams,

immunizations, family planning, HIV case management, Maternal and

Child Health office visits, and other specialty clinic visits.

 Uses electronic medical record (EMR) system with proficiency in order to

provide high quality customer service to all patients and internal

customers (i.e., nursing staff).

 Completes patient check-in in prompt fashion and ensures smooth

patient flow in lobby and clinic areas.

 Completes accurate patient intake via electronic and/or paper methods.

 Ensures that patients are receiving timely reminders for their

appointments.

 Educates patients on their financial obligation in return for the clinical

services provided.

 Obtains patient proof-of-income and insurance information when

warranted.

 Possesses high level of knowledge of clinic’s fee schedule, including the

sliding fee schedule for all services offered.

 Stays up to date on changes to recommended vaccinations schedules

based on CDC guidance and refers patients appropriately to nursing staff

when questions arise.

 Notifies Disease Prevention Clinic Manager and Fiscal Manager of work

flow issues and other issues affecting clinic operations.

Patient Check-Out and Out-processing

 Completes patient check-out promptly while ensuring accurate payment

has been made by patient while utilizing appropriate fee schedule and

patient insurance information.

 Refers patients to Billing Specialist when payment plans are requested.

 Uses the EMR system to complete patient’s clinic visit and ensures that

patient received services reflected on the super bill.

 Schedules patients for follow-up visits as appropriate.

 Ensures all patients check-out upon leaving the clinic area even when

payment is not needed and ensures all of the patient’s questions are

answered and that the patient receives the highest level of customer

service upon exiting the department.

Clinic and Programmatic Operations

 Straightens lobby/reception area daily and more frequently when

warranted

 Provides basic administrative support functions such as making copies,

filing, and faxing when requested from nursing staff.

 Maintains inventory on basic office supplies and initiates requisition form

when orders are necessary for Disease Prevention Program

 Uses computer software programs and/or EMR system to track

program/clinic data as requested and assists with continuous quality

improvement initiatives.

 Attends meetings upon request and takes/transcribes notes, minutes,

and confidential dictation. Examines transcripts, reports, and other

correspondence for accuracy and completeness.

 Composes routine correspondence and other material upon request.

 Perform proficient data entry of immunizations within the Wyoming

Immunization Data Entry Program

Financial Responsibilities

 Manages cash in own till daily and reports any errors in cash

management to Disease Prevention Clinic Manager and Fiscal Manager

immediately.

 Collects patient fees/payments.

 Prepares requisition forms and invoices for Disease Prevention Program.

 Assists Billing Specialist with patient billing and collections upon request.

 Provides continuous patient education on their financial responsibilities

for services rendered.

Miscellaneous

 Keeps immediate supervisor appraised of the workload and seeks

assistance, if necessary, to meet priority deadlines.

 Provide clerical and administrative support to all Disease Prevention

Program staff as requested.

 Participate in emergency preparedness activities to support CNCHD

functions as requested by management.

 Work closely with all Disease Prevention Program staff, Billing Specialist,

Administration Receptionist, and Fiscal Manager.

 Communicates professionally, in both verbal and written form, with

clients, suppliers, vendors, and other CNCHD visitors.

 Other duties as assigned by the Disease Prevention Clinic Manager or

Fiscal Manager

 Follows all CNCHD policies and procedures.

 Assists with monitoring community health needs based on regular interactions with clients.

Job Type: Full-time

Pay: $38,248.00 - $39,409.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid sick time
• Paid time off
• Retirement plan
• Vision insurance

Medical Specialty:

• Public Health

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)
• Customer service: 2 years (Required)

Ability to Commute:

• Casper, WY 82601 (Required)

Ability to Relocate:

• Casper, WY 82601: Relocate before starting work (Required)

Work Location: In person

Salary : $38,248 - $39,409