Business Operations Lead

📍 Location: San Francisco, In-Person (3 days / week)

Caspian is an AI-powered trade advisor helping businesses minimize duty expenses on imports and exports. We’re building the future of trade automation, and we need an exceptional Business Operations Lead to help us scale. Our team is small but mighty with deep supply chain technology expertise.

You will be at the center of Caspian’s growth, working directly with the founders to build and optimize our most critical business functions. You’ll drive operational execution, refine Caspian’s service delivery, and drive automation initiatives.

This role is perfect for someone who thrives in ambiguity, loves solving problems, and wants to build a category-defining company from the ground up. If you have a background in consulting or business operations at a high-growth startup, we want to talk to you.

• Own customer outcomes - Drive success for customers and refine our deal execution processes to accelerate time-to-value and revenue.
• Develop data-driven insights - Use analytics to inform strategy, improve efficiency, and measure impact.
• Drive strategic initiatives to solve unstructured problems - Bring a consulting-style approach to tackling high-impact projects across GTM, finance, product and operations.
• Own financial and operational planning - Work closely with leadership on financial modeling, budgeting, and resource allocation.

• 2 years of experience in consulting, finance or investing paired with 2 years of experience in biz ops, chief of staff, customer success or operations roles at a high-growth startup. Supply chain or eCommerce experience is a big plus.
• Fast learner with demonstrated passion for AI - You are eager to learn and adopt AI-native tools to serve customers, document and automate processes, and help Caspian win.
• Excellent communication & stakeholder management - You can distill complex ideas and work cross-functionally.
• Execution-oriented - You move fast, get things done, and sweat the details.
• Growth mindset - You’re adaptable, eager to learn, and excited to build at the intersection of logistics, legaltech and fintech.

🚀 Early-stage impact - Be a key player in a fast-growing startup with a massive, growing market opportunity.

📈 High ownership - Work closely with the CEO and leadership team on critical business decisions.

💡 AI & automation focus - Come help us fight tariffs with AI.

💰 Competitive compensation & equity - Meaningful upside as an early hire.