What are the responsibilities and job description for the Dispatcher position at Cass County?
PURPOSE OF POSITION: A dispatcher receives all incoming 911 and Sheriff’s Department phone calls and transmits pertinent information by radio or telephone to appropriate law enforcement or emergency personnel enabling them to efficiently respond to crime scenes, emergencies, and/or civil disturbances.
WORK PERFORMED/JOB FUNCTIONS: Receiving and screening all incoming phone calls, determining appropriate action, and dispatching appropriate law enforcement or emergency personnel. Answer inquiries or refer calls to appropriate personnel or agency(ies), receive and transmit radio messages, and monitor radio traffic of law enforcement, fire, medical, civil defense, municipal utility, and County Highway unit’s infield. Log calls and record complaints and pertinent information onto an Initial Complaint Report, and receive requests from emergency personnel and aid units requesting information, services, or additional personnel. A dispatcher operates an in-house and State computer terminal to access information for department inquiries, creates Initial Complaint Reports, and runs Criminal Histories and other data processes as required. Performs routine maintenance on all communications equipment or directs problems to appropriate authorities. Monitors numerous radio frequencies with other CCSD personnel and other law enforcement agencies. Performs other duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES: Requires a thorough knowledge of the geographical layout, political and community service jurisdictions, and high systems within the County. Should have considerable knowledge of FCC rules and regulations relating to law enforcement and other emergency services radio communications. Requires the ability to operate and maintain computer equipment. Requires the ability to make independent judgments when receiving calls, to discern information in a short period, and to take appropriate action. Requires a thorough knowledge of laws, rules, and regulations pertaining to the department on a local, state, and national level. Should possess the ability to recognize priorities during high activity periods and dispatch units accordingly. Ability to operate basic radio equipment, and convey a calm and decisive demeanor when dealing with emergency telephone and radio system calls. Follow both oral and written instructions. Maintain several conversations simultaneously and coordinate activities in an effective and efficient manner thereof. This position shall be filled in accordance with civil service rules and regulations.
MINIMUM TRAINING, EXPERIENCE, OR CERTIFICATIONS: Must be a United States Citizen. Must have no Felony convictions. Requires High School Diploma or equivalent. Must have or be able to obtain State certification for data entry operation into the Zuercher system and CJIS State and NCIC Federal computer networking systems within six months of employment. Ability to work with minimal supervision. Must have or be able to obtain certification in First Aid and CPR within six months of employment. Must possess a valid Driver’s License.
PHYSICAL EFFORT: Sedentary to light physical activities requiring stooping, kneeling, crouching, reaching, handling, talking, hearing, and close vision. The employee must occasionally lift and or move up to 35 pounds. Typically in an office environment.
HOURLY RANGE: $27.11 - $34.64
CLOSING DATE: Friday, October 18, 2024 @ 4:30 PM
2024 Benefit Information
Cass County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified
individuals with disabilities and encourages prospective employees and incumbents to discuss potential accommodations with the employer.
Salary : $27 - $35