Clerk, Admitting - ER

Job Code 3115

CASS REGIONAL MEDICAL CENTER

Job/Position Description

Employee Name: _____________________________________

Department Name: Emergency

Title: Admitting Clerk, Emergency

EEOC Classification: Clerical-Non-Exempt

Date: _______________________________________

PART ONE: Dimension and Description

Primary Purpose: To accurately process all hospital Registrations/Admissions in a timely and organized manner striving for the best customer service possible.

Formal Policy-Setting Responsibilities: No formal responsibility. The policies associated with the jobs purpose and essential responsibilities are set by others.

Routine Decision Making: Determines what area the patient must report to and in what admitting classification they are put in.

Formal Supervisory Responsibility: No formal supervisory responsibility.

Required Knowledge: Insurance and general PC knowledge, medical terminology

Required Skills and Ability: Excellent communication skill; problem solving; organizational skills; proficiency in keyboarding/computer use, multitasking, critical thinking skills. Deal effectively with emotionally charged situations.

Unusual Working Conditions: Risk of blood, body fluid contamination. Risk for injury from aggressive, combative or disoriented patients. Risk of injury related to poor body mechanics. Potential exposure to hazardous drugs and chemicals.

Education and Certification/ Registration required for the Position: High school education. NVCI or equivalent class as determined to be required by the facility.

PART TWO: Essential Responsibilities and Tasks

• Accurately collects demographic and Insurance information from patients or their responsible party and processes paperwork necessary for registration to

Emergency, Inpatient, and Outpatient settings. (55% of time)

1. Treats each customer as the most important person and handles paperwork in a timely manner.

2. Displays Communication skills by listening to customers and hospital staff, speaking in a clear and friendly way over the phone and face to face.

3. Need to stay organized as each customer that is registered creates a paper trail that needs to be accurate and in order.

4. Obtains signatures for consent of treatment on all patients at time of registration and makes sure the patient is aware of their rights and responsibilities.

5. In the emergency room will make phone calls for physicians, pages physicians and handles faxes for nurses and/or physicians.

6. In the emergency room, admitting clerk will be proficient in using Hiplink, passport, and payer portal.

7. Complete notice of admissions as indicated for emergency department patients.

8. In the emergency room handles multiple phone lines if needed.

9. In the emergency room will put in appropriate order sets and various verbal orders from providers.

10. Admitting duties should take precedent over ward clerk duties.

B. Co-pay collections (5% of time)

1. Attempts to collect co pays on all emergency department and surgery patients according to policy and procedure

2. Attempts to collect co pays on patients with outpatient and ancillary procedures and certain specialist clinic patients, according to policy and procedure.

3. Always treats customers courteous and professional if questions or problems arise.

4. Daily Reconciles cash drawers at end of shift.

C. Benefit and insurance verifications (35% of time)

1. Verify insurance(s) eligibility in real time on all patients in the emergency department.

D. Other duties as assigned (5% of time).

ESSENTIAL PHYSICAL REQUIREMENTS

TYPE OF WORK (Check One)

X Sedentary Work: Lifting 10# maximum and occasionally lifting and/or carrying such articles as

dockets, ledgers and small tools. Jobs are sedentary; if walking and standing are required only

occasionally.

Light Work: Lifting 20# maximum with frequent lifting and/or carrying of objects weighing up to 10#. Even though the weight lifted may be only a negligible amount, a job is in this category when it requires walking or standing to a significant degree or pushing and pulling of arm and/or leg controls.

Medium Work: Lifting 100# maximum with frequent lifting and/or carrying of objects weighing up to 25#.

Heavy Work: Lifting 100# maximum with frequent lifting and/or carrying of objects weighing up to 50#.

Very Heavy Lifting: Lifting objects in excess of 100# with frequent lifting and/or carrying of objects weighing 50# or more.

PHYSICAL DEMANDS (Check those which apply)

Lifting: Raising or lowering an object from one level to another (includes upward pulling).

Carrying: Transporting an object, usually holding it in hands or arms or on the shoulders.

X Pushing: Exerting force upon an object so that the object moves away from the force (including slapping, striking, kicking, and treadle actions).

Pulling: Exerting force upon an object so that the object moves toward the force (includes jerking).

Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles, ropes, and the like, using the feet and the legs and/or hands and arms.

Balancing: Maintaining body equilibrium to prevent falling when walking, standing, crouching, or running on a narrow, slippery, or erratically moving surfaces; or maintaining body equilibrium when performing gymnastic feats.

X Hearing: Ability to determine audible communication.

X Stooping: Bending the body downward and forward by bending the spine at the waist.

X Kneeling: Bending the legs at the knees to come to rest on the knee or knees.

X Crouching: Bending the body downward and forward by bending the legs and spine.

Crawling: Moving about on the hands and knees or hands and feet.

X Reaching: Extending the hands and arms in any direction.

Handling: Seizing, holding, grasping, turning, or otherwise working with the hand or hands (fingering not involved).

X Fingering: Picking, pinching, or otherwise working with the fingers primarily (rather than with the whole hand or arms as in handling).

X Repetitive Motions: Substantial movements (motions) of the wrist, hands, and/or fingers.

Feeling: Perceiving such attributes of objects and materials as size, shape, temperature, or texture by means of receptors in the skin, particularly those of the finger tips.

X Speaking: Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.

X Seeing: Obtaining impressions through the eyes of the shape, size, distance, motion, color or other characteristics of objects.

Including Major Visual Functions

X Acuity, far - clarity of vision at 20 feet or more.

Acuity, near - clarity of vision at 20 inches or less.

X Depth perception - ability to judge distance and space relationships so as to see objects where and as they actually are.

Field of vision - area seen up and down or to the right or left while eyes are fixed.

Accommodations - adjustment of the lens of the eye to bring an object into sharp focus.

X Color vision- the ability to identify and distinguish colors.

WORKING CONDITIONS (Check those which apply)

X Inside: Worker spends approximately 75% or more of time inside.

Outside: Worker spends approximately 75% or more time outside.

In/Outside: Activities occur inside or outside in approximately equal amounts.

Extremes of Cold: Temperature sufficiently low to cause marked bodily discomfort unless worker is provided with exceptional protection.

Extremes of Heat: Temperature sufficiently high to cause marked bodily discomfort unless worker is provided with exceptional protection.

Temperature Changes: Variations in temperature which are sufficiently marked and abrupt to cause noticeable bodily reactions.

Wet: Contact with water or other liquids.

Humid: Atmospheric condition with moisture content sufficiently high to cause marked bodily discomfort.

Noise and Vibration: Sufficient noise, either constant or intermittent to cause marked distraction or possible injury to the sense of hearing and /or sufficient vibration (production of an oscillating movement or strain on the body or its extremities from repeated motion or shock) to cause bodily harm if endured day after day.

Hazards: Situations in which the individual is exposed to the definite risk of the bodily injury.

Fumes: Smoky or vaporous exhalations, usually odorous, thrown off as the result of combustion or chemical reaction.

Odor: Noxious smells, either toxic dust, fumes, gases, vapors, mists or liquids which cause general or localized disabling conditions as a result of inhalation or action to the skin.

Toxic Conditions: Exposure to toxic dust, fumes, gases, vapors. Mists or liquids which cause general or localized disabling conditions as a result of inhalations or action to the skin.

X Infectious Disease: Risk of exposure to biohazard us materials, blood, body fluid contamination.

Dust: Air filled with small particles of any kind, such as textiles dust, flour, wool, leather, feathers, etc., and inorganic dust including silica and asbestos, which make the workplace unpleasant or are the source of occupational disease.

Poor Ventilation: Insufficient movement of air causing a feeling of suffocation; or exposure to drafts.

Identify and describe any additional physical demands or unusual working conditions that were not previously covered. _____________________________________________________________

Previous insurance experience preferred.