Clerk, Admitting

Dimension and Description

Primary Purpose: To accurately process all hospital Registrations/Admissions in a timely and organized manner striving for the best customer service possible.

Formal Policy-Setting Responsibilities: No formal responsibility. The policies associated with the jobs purpose and essential responsibilities are set by others.

Routine Decision Making: Determines what area the patient must report to and in what admitting classification they are put in.

Formal Supervisory Responsibility: No formal supervisory responsibility.

Required Knowledge: Insurance and general PC knowledge, medical terminology

Required Skills and Ability: Excellent communication skill; problem solving; organizational skills; proficiency in keyboarding/computer use, multitasking, critical thinking skills. Deal effectively with emotionally charged situations.

Unusual Working Conditions: None

Education and Certification/ Registration required for the Position: High school education.

Essential Responsibilities and Tasks

Accurately collects demographic and Insurance information from patients or their responsible party and processes paperwork necessary for registration to Emergency, Inpatient, and Outpatient settings. (55% of time)

Treats each customer as the most important person and handles paperwork in a timely manner.

Displays Communication skills by listening to customers and hospital staff, speaking in a clear and friendly way over the phone and face to face.

Need to stay organized as each customer that is registered creates a paper trail that needs to be accurate and in order.

Obtains signatures for consent of treatment on all patients at time of registration and makes sure the patient is aware of their rights and responsibilities.

In the emergency room will make phone calls for physicians, pages physicians and handles faxes for nurses and/or physicians.

In the emergency room, admitting clerk will be proficient in using Hiplink, passport, and payer portal.

Complete notice of admissions as indicated for emergency department patients.

In the emergency room handles multiple phone lines if needed.

In the emergency room will put in appropriate order sets and various verbal orders from providers.

Admitting duties should take precedent over ward clerk duties.

Co-pay collections (5% of time)

Attempts to collect co pays on all emergency department and surgery patients according to policy and procedure

Attempts to collect co pays on patients with outpatient and ancillary procedures and certain specialist clinic patients, according to policy and procedure.

Always treats customers courteous and professional if questions or problems arise.

Daily Reconciles cash drawers at end of shift.

Benefit and insurance verifications (35% of time)

Verify insurance(s) eligibility in real time on all patients in the emergency department

Other duties as assigned (5% of time).