What are the responsibilities and job description for the Client Partner Germany position at CAST AI?
Why CAST AI
CAST AI is the leading Kubernetes cost optimization platform for AWS GCP and Azure customers. The company is on a mission to deliver a fully automated Kubernetes experience. Whats unique about CAST AI is that its platform goes beyond monitoring clusters and making recommendations; it utilizes advanced machine learning algorithms to analyze and automatically optimize clusters saving customers 50% or more on their cloud spend improving performance and reliability and boosting DevOps and engineering productivity.
The company has raised $73M from investors including Cota Capital Creandum Uncorrelated Ventures and Vintage Investment Partners. CAST AI has nearly 200 employees globally and is headquartered in Miami Florida.
However this is merely the beginning. Our product roadmap is filled with exciting innovations that are yet to come. We are searching for intelligent motivated and selfreliant people to help us fulfill this ambitious mission.
Our Client Partners work closely with our existing customers to build longlasting customer relationships and ensure increased adoption quick value realization and longterm delight for each customers journey. Account Managers will also be tasked with upselling and crossselling our existing and new solutions to their managed accounts and will be compensated accordingly based on these results.
Core values that hold us all together :
PRACTICE CUSTOMER OBSESSION. Focus on the customer journey and work backwards. Strive to deliver customer value and continuously solve customer problems. Listen to customer feedback act and iterate to improve customer experience.
LEAD. Take ownership and lead through action. Think and act on behalf of the entire company to build longterm value across team boundaries.
DEVELOP AND HIRE THE BEST. Strive to raise the performance bar by continuously investing in yourself the team and by hiring the best possible candidates for every position. Drive towards personal development and professional growth and mentor others to raise the collective bar.
EXPECT AND ADVOCATE CHANGE. Strive to innovate and accept the inevitable change that comes with innovation. Constantly welcome new ideas and opinions. Share insights responsibly with unwavering openness honesty and respect. Once a path is chosen be ready to disagree and commit to a direction.
Role overview
As a Customer Success Client Partner at CAST AI you are an entrepreneurial independent and enterprisestyle professional who is experienced in selling and managing customers in the cloud SaaS space specifically in the following or adjacent industries : Cloud Infrastructure Cloud Cost Control Cloud Security and DevOps tools.
As we continue our rapid global expansion we are looking for growthoriented Account Managers to join the team and maximize the phenomenal market opportunity that exists for CAST AI and our customers with main responsibilities being :
Customer Relationship Management : Build and maintain strong longterm relationships with customers to ensure adoption satisfaction and retention.
Account Growth : Identify and execute upsell and crosssell opportunities to expand customer accounts while driving revenue growth.
Onboarding and Training : work closely with our technical account managers to guide new customers through onboarding ensuring they fully understand and adopt the companys products within a welldefined and closely managed onboarding process.
Performance Monitoring : Monitor customer usage health and risk scores and performance KPIs to proactively address potential issues.
Collaborate closely with Sales TAM team R&D Partners and more stakeholders across the company to ensure the growth and success of your accounts.
Requirements
Fluent German speaker
Proven experience in customer account management including execution of upsell value realization and customer planning.
5 years of experience as an Account Manager or Account Executive
Ability to identify key contacts understand client needs and tailor proposals to address those needs.
Demonstrated success in negotiation and closing with a commitment to longterm customer satisfaction.
Experience with Kubernetes sales lifecycle and Cloud space is a significant plus
Whats init for you
- Join a fastgrowing cuttingedge company thats redefining cloudnative automation and optimization
- Work with a global team of cloud experts and innovators passionate about pushing the boundaries of Kubernetes technology
- Enjoy a flexible remotefirst work environment with opportunities to travel and engage with customers worldwide
- Competitive compensation package equity options and extensive benefits
