What are the responsibilities and job description for the Lead Host position at Castell's?
The Role
More detail about Castell's part of Legend Food GroupWe are looking for an experienced Lead Host with a background in Michelin-starred restaurants who understands the art of hospitality at the highest level. This role requires a poised, gracious, and detail-oriented professional who can anticipate guest needs, manage reservations with precision, and uphold an uncompromising standard of service.
Key Responsibilities- Guest Relations: Create a warm, welcoming, and seamless arrival experience for every guest, ensuring their first and last impression is exceptional.
- Reservations & Seating: Manage Resy with accuracy, optimizing seating arrangements for flow, efficiency, and guest satisfaction.
- Service Coordination: Communicate seamlessly with the floor team to ensure smooth service transitions and accommodate VIPs and special requests.
- Hospitality Leadership: Train and mentor the host team to uphold a Michelin-level standard of hospitality, fostering a service-driven culture.
- Professionalism & Poise: Maintain a polished and composed demeanor under pressure, ensuring that even the busiest nights run effortlessly.
- Experience in a Michelin-starred or highly acclaimed fine dining restaurant is required.
- A natural warmth and ability to make guests feel genuinely valued.
- Strong command of Resy or similar reservation platforms.
- A deep understanding of hospitality as an art form—beyond just managing reservations, this role is about curating experiences.
- Ability to gracefully handle high-volume and high-expectation environments.
- Excellent communication skills and a keen eye for detail.
- Availability to work evenings and weekends.
