What are the responsibilities and job description for the Wine and Hospitality Ambassador position at Castello di Amorosa?
Job Overview
As a Wine and Hospitality Ambassador at Castello di Amorosa, you will play a vital role in delivering exceptional guest experiences. You will be responsible for greeting visitors warmly, managing tour and wine tasting ticket sales, and providing excellent customer service.
About the Role
This is a full-time, non-exempt position that requires flexibility with scheduling, including working long hours and evening events on occasion. The ideal candidate will have previous cashier and money handling experience, but this is not required. Must be 18 years of age or older.
Responsibilities
* Project a professional company image through in-person interactions
* Greet visitors warmly and professionally
* Manage tour and wine tasting ticket sales
* Answer phones and take tour reservations via phone and in person
* Operate cash register and POS system
* Make change and balance tills accurately
* Provide excellent customer service skills
* Maintain timely transaction sessions
* Accurately enter customer information for shipping orders and tour reservations
* Stock wine and gift items as needed
* Recommend food and entertainment venues to customers around the Napa Valley
Requirements
* Excellent communication and interpersonal skills
* Ability to work well under pressure and maintain a positive attitude
* Basic math skills including adding, subtracting, multiplication, and division
* Computer skills and ability to learn new systems quickly
* Organizational skills and ability to multitask
* Physical ability to lift up to 50 pounds (a case of wine)
* Wine knowledge preferred but not required
Working Conditions
The employee will be frequently exposed to outside weather conditions, varying degrees of heat and cold, and moderate to loud noise levels.
As a Wine and Hospitality Ambassador at Castello di Amorosa, you will play a vital role in delivering exceptional guest experiences. You will be responsible for greeting visitors warmly, managing tour and wine tasting ticket sales, and providing excellent customer service.
About the Role
This is a full-time, non-exempt position that requires flexibility with scheduling, including working long hours and evening events on occasion. The ideal candidate will have previous cashier and money handling experience, but this is not required. Must be 18 years of age or older.
Responsibilities
* Project a professional company image through in-person interactions
* Greet visitors warmly and professionally
* Manage tour and wine tasting ticket sales
* Answer phones and take tour reservations via phone and in person
* Operate cash register and POS system
* Make change and balance tills accurately
* Provide excellent customer service skills
* Maintain timely transaction sessions
* Accurately enter customer information for shipping orders and tour reservations
* Stock wine and gift items as needed
* Recommend food and entertainment venues to customers around the Napa Valley
Requirements
* Excellent communication and interpersonal skills
* Ability to work well under pressure and maintain a positive attitude
* Basic math skills including adding, subtracting, multiplication, and division
* Computer skills and ability to learn new systems quickly
* Organizational skills and ability to multitask
* Physical ability to lift up to 50 pounds (a case of wine)
* Wine knowledge preferred but not required
Working Conditions
The employee will be frequently exposed to outside weather conditions, varying degrees of heat and cold, and moderate to loud noise levels.
