Wine Ambassador

We have an exciting opportunity for a Wine Ambassador to join the MacRostie Winery hospitality team! Reporting to the Hospitality and Events Manager, this role is a key member of the tasting room team providing best in class customer service while driving wine sales and wine club member acquisition. This role works closely with tasting room management to cultivate a positive and engaged team environment. This role is based in Healdsburg, CA and is a full-time non-exempt position, working mandatory weekends (Fridays, Saturdays, and Sundays) with two days off during the week. The incumbent qualifies for our outstanding health care benefits, PTO, 401k plan, wine allowance and more!

Minimum Qualifications:

• Weekends work required (Friday, Saturday, Sunday)
• Knowledge of and passion for wine and the wine industry
• Previous point of sale system experience preferred
• Previous experience in one or more of these areas: sales, hospitality, winery tasting room
• Previous tasting room or restaurant service experience preferred
• Able to lift minimum 50 lbs and standing/walking for extended periods of time with or without reasonable accommodation.
• Strong communication verbal/presentation and written skills
• Strong multi-tasking skills
• Self-starter and ability to work autonomously
• Must be able to provide U.S. Work Authorization without current or future sponsorship.

Key Responsibilities include but are not limited to:

• Host seated wine tasting experiences and winery tours, including pre-setting tables with glassware/wine lists, manage the table, re-set table for new guests
• Deliver exceptional customer service to drive sales, repeat visits and wine club sign-ups
• Become totally fluent on our point of sale systems
• Learn, maintain and add knowledge of our winery history and current release wines on an ongoing basis
• Provide follow-up emails and handwritten notes to customers
• Work at any winery special and private events as needed
• Make safety a priority and champion a safety culture with the team
• Contribute to and deliver on team culture and engagement plans
• Provide best in class customer relationship management
• Demonstrate a team-first culture, with priority on teamwork to deliver the best customer experience

Over the past three decades, MacRostie Winery and Vineyards has established itself as one of the Sonoma Coast’s defining wineries, and a leader in a bright, balanced and age-worthy style of Chardonnay and Pinot Noir. Where MacRostie has led—both stylistically and geographically—others have followed. Perched above a stunning vineyard on Westside Road in the heart of the Russian River Valley, our new home has become a prime new destination on this storied wine road. A combination of world-class hospitality and remarkable wines is our hallmark. Ever evolving, while remaining true to our roots, MacRostie offers an unparalleled work environment with opportunities for professional and personal growth that include:

Our Culture - We live by our leadership principles of doing the right thing, for the long term, being first with consumers to win customers, thinking beyond, innovate, and adapt, deciding fast and making it happen, and welcoming differences and standing for fairness.

Our Benefits - We have an amazing benefits package that includes 401K with matching, medical/dental/vision plan, PTO, community/employee engagement including wellness program, wine stipend, paid volunteering, and more!

Our Community - We at MacRostie believe in giving back and being accountable when it comes to social responsibility. That is why we have committed to our employees and their families and partner with community organizations to continue to uphold these values.

By joining MacRostie, you will be joining a team of diverse individuals, all passionate about wines, our employees, and our business and what they do! We aim to provide a fun and inclusive culture where everyone can be the best they can be and have a great time doing it. When applying for this opportunity, please complete an application and provide a complete resume. Distinguished Vineyards and it’s wine partnerships (MacRostie Winery, Markham Vineyards, and Argyle Winery) are an equal opportunity employer and encourages all to apply. All applications are kept confidential. To learn more about MacRostie, please visit our website: www.macrostiewinery.com. To learn more about our culture, please visit the Distinguished Vineyards website: www.distinguishedvineyards.com

Wine Ambassador
Reports to: Sr. Hospitality and Events Manager
Status: Full-time, Non-Exempt
Hourly Wage Range: $20 - $23.00

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift
• Holidays
• Monday to Friday
• Weekends only

Supplemental Pay:

• Bonus opportunities
• Tips

People with a criminal record are encouraged to apply

Work Location: In person

Salary : $20 - $23