What are the responsibilities and job description for the Collections Boss position at Castilla Orthodontics?
Join Our Team as a Collections Boss – Become the Hero of Smiles!
At Castilla Orthodontics, we believe everyone deserves a beautiful, confident smile. As our Collections Boss, you’re more than just a team member—you’re the hero who helps patients stay on track with their orthodontic journey while ensuring the financial health of our practice. If you’re looking for a role that combines compassion, problem-solving, and a sense of purpose, we want you on our team!
Duties
- · Be the trusted guide for patients who need help resolving past-due accounts, always approaching them with empathy and understanding.
- Manage and execute follow-ups for auto-payment declines, offering practical solutions to keep patients on track.
- Ensure all payment channels are accurately processed and posted daily.
- Generate and distribute daily collections reports, working closely with our team to keep everyone informed and aligned.
- Oversee the financial dismissal process with professionalism, following established protocols while maintaining patient dignity.
- Communicate with patients and responsible parties about account statuses and provide solutions to help them continue their treatment.
- Contest chargebacks and manage accounts with the highest level of integrity.
What We're Looking For
- A compassionate, proactive problem-solver who thrives on helping others succeed.
- Someone who pays attention to the details and is committed to following through on every task.
- A team player who can also work independently, with excellent organizational and time-management skills.
- A great communicator who can build trust with patients and collaborate effectively with the team.
- A champion for our Mission, Vision, and Purpose, who believes in the power of a smile to transform lives.
Why Join Castilla Orthodontics?
We’re more than an orthodontic practice—we’re a community dedicated to creating confident smiles. When you join our team, you’ll become part of a culture that values integrity, kindness, and continuous improvement. You’ll have the opportunity to make a real difference in the lives of our patients and contribute to the success of a practice that truly cares.
If you’re ready to be a hero in the journey toward beautiful smiles, we’d love to hear from you. Apply today and help us transform lives—one smile at a time!
Job Type: Full-time
Pay: $25.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Accounting: 2 years (Required)
Work Location: In person
Salary : $25