Lead Salesforce Administrator

Overview

This position is for a candidate enthusiastic about optimization and delivering high quality features to users. The Lead Salesforce Administrator will organize our Salesforce team toward driving successful feature customization and maximizing user adoption. Candidate must have extensive experience with the core Salesforce platform, have excellent communication skills and have demonstrated experience generating user stories and/or functional requirements for custom Salesforce features.

The Lead Salesforce Administrator will be tasked by the Vice President of CRM Integrations with gathering requirements, shepherding the Salesforce release pipeline and ensuring that all features delivered to our production org are quality tested.  Primary tasks include meeting with department heads to generate user stories and functional requirements, working with our Salesforce Administrator and CRM team to ensure we stay on our release schedule and generating QA test plans for new custom features. To a limited extent, this position will also share the load of standard salesforce administrator tasks with the Salesforce Administrator when appropriate.

Candidate must have the ability to drive short- to medium-term projects to completion with limited intervention from architect/supervisor. Candidate must be successful at delivering outcomes in a healthy, high performance work environment. The candidate is also expected to serve our internal users in step with Castle Group’s “Royal Service” principle.

Responsibilities

• Monitors the progress of feature development in our Salesforce DevOps Center Pipeline and ensures feature are delivered according to published timelines
• Creates QA test plans for new features based on published requirements
• Generates communication plans and manages communication to users regarding new features, bugs and other Salesforce-related announcements
• Leads requirement gathering sessions with department heads to gather requirements for new features
• Writes out requirements and specifications for new Salesforce customizations
• Seeks out opportunities to improve the UX and is proactive about proposing project concepts to the team
• Attends weekly Salesforce “Org” meetings
• Makes “no-code” changes to the Salesforce org with Flow Builder.
• Makes UX changes to the Salesforce org with Lightning App Builder
• Performs testing on new features during the QA development stages
• Performs general Salesforce Administrator functions including management of roles and profiles, updates to record types, page layouts, etc…

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Required Education and Experience 

• 3-5  years experience in the Salesforce ecosystem is required for this role

• Extensive experience working with Flow Builder and Lightning App Builder is a must.

• Salesforce Administrator, Developer and App Builder Certifications are preferred but not required. 

• Experience gathering requirements from users and translating those requirements into user stories and specs
• Experience with QA testing

• Experience working on “Agile”-style and/or incremental development teams

• Experience with Monday.com is a plus. 
• Experience with Salesforce DevOps Center is a plus
•  

Skills and Abilities  

• Excellent verbal and written communication skills, with the ability to clearly convey technical information
• Ability to interact face-to-face with users comfortably and understand underlying user needs
• Demonstrated ability to translate user needs into user stories and features specifications
• Ablity to complete projects on deadline

• Ability to work both independently and collaboratively in a fast-paced environment. 

• Results-driven with a focus on delivering high-quality outcomes. 

• Proactive and able to anticipate needs and address issues before they escalate. 

• Passionate about innovation continuous learning 

• Command of computer hardware/software, specifically Microsoft Office Suite.  

• Ability to act with integrity, professionalism, and confidentiality. 

• Fluent in English. Spanish is a plus but not required. 

Physical requirements 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Able to work under pressure, maintain composure, and utilize good judgment during emergency/difficult and stressful situations. 

• Ability to  

• hear, understand, and respond appropriately to verbal requests made in person and over the telephone. 

• work in a sitting position most of the time.  

• respond verbally in an understandable, professional manner in person and over the telephone. 

• Manual dexterity to input data into the computer. 

• Ability to stoop and bend 

EQUAL EMPLOYMENT OPPORTUNITY 

Castle is an equal-opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other protected status under federal, state, or local laws. 

DISCLAIMER 

This job description is intended to convey information essential to understanding the scope of the position and is not exhaustive. Duties, responsibilities, and activities may change or be supplemented at any time based on organizational needs. In addition, management has the right to change any portion of this job description at any time and for any reason.