What are the responsibilities and job description for the Customer Service Specialist position at Castle Pines North Metro District?
Under the general supervision of the District Office Operations Manager performs responsible work related to the day-to-day administration of the district. This work includes fielding incoming calls and handling most customer service-related inquiries regarding customer accounts, concerns, questions, and billing. This is a part-time, job share position. There will also be occasional opportunities for additional hours.
Hours: 8:00am – 4:30pm
Monday, Tuesday, every other Friday
or
Wednesday, Thursday, every other Friday
RESPONSIBILITIES:
- Acts as receptionist for Castle Pines North Metropolitan District. Greets walk-in visitors.
- Answers incoming customer calls, evaluates the issue and provides answers as needed or routes calls to the appropriate staff member.
- Generates and tracks work orders for field staff.
- Enters customer payments in utility billing system and processes credit card payments, as necessary.
- Handles calls from title companies to schedule final meter readings.
- Assists with utility service turn-on/shut-off notices.
- Processes outgoing mail: handles/distributes incoming mail.
- Assists with monthly water/sewer billings.
- Assists with ordering and maintaining office supplies.
- Maintains order in kitchen and conference room, as needed.
- Assist with meeting/event set up and clean up, as needed.
- Performs other duties and accomplishes special projects, as needed.
- Additional hours for shift coverage, as needed.
Qualifications:
- High school diploma, or equivalency degree.
- Experience with customer service and customer billing is preferred.
- Strong written and oral communication and interpersonal skills.
- Ability to handle customer interaction with professionalism and tact.
- Basic office skills include office procedures and equipment usage.
- Attention to detail and ability to work independently.
- PC-literate including Word and Excel. Proficiency with Outlook.
- Solid organizational and telephone skills
- PC literate including Word and Excel. Proficiency with Outlook and electronic calendaring.
- Solid organizational and telephone skills.
Job Type: Part-time
Pay: $23.00 - $27.00 per hour
Benefits:
- Health insurance
Shift:
- Day shift
Work Location: In person
Salary : $23 - $27