What are the responsibilities and job description for the Guest Services Agent / Reservations - Kauai position at Castle Resorts & Hotels?
Join Our Team. Let’s work together!
Castle Resorts & Hotels is not only in the business of providing dream vacations, but we also provide dream jobs. Whether you aspire to be a concierge on Maui or a banquet steward in Auckland, New Zealand, Castle offers you the chance to work for a hotel and resort condominium industry leader, in an environment that encourages growth. The kind of job where you're constantly evolving, adapting, and taking on new challenges.
- Competitive Benefits Package We offer a competitive salary, paid vacation, health insurance, 401k, employee room discounts, and more!
- Positive Work Environment We encourage your long-term growth and development. We’ll give you the tools you need to be successful.
- Innovative and Progressive We pride ourselves on our innovative approach in the marketplace.
Be part of a winning team
Castle employees are passionate about what they do, and they do it better than anybody. We believe we have the best staff in hospitality. We think it's because our employees love where they work.-
- Success in service starts right here.
Guest Services Agent / Reservations - Kauai
Ensure prompt and courteous service for guests and phone callers. Maintain accuracy in all front desk information. Handle guest issues, complaints, and requests, providing professionalism and a clean, welcoming appearance. Reservations duties include data entry, arrival prep, deposits, balance management, and addressing inquiries and requests.
Details:
- Location: Kauai, Hawaii
- Education/Experience Required: At least a high school diploma and/ or other related field of study preferred. Must have a minimum of three (3) years hotel management experience.
- Salary range: $25.00-$25.75/hour
Essential Functions and Responsibilities:
- To report to work on time and in uniform, properly groomed with appropriate name tag.
- Check in and out all guests as courteously and effectively as possible.
- Post all charges correctly to guest accounts during shift.
- Count bank at the beginning and end of the shift, balance all departments and make deposit with completed accuracy.
- Reservations for rooms as necessary. Must have excellent communication and interpersonal skills.
- Main functions of Reservations are data entry, arrival prep, deposits/remaining balances and basic inquiries and request.
- Immediately answer all incoming calls.
- Responsible for knowledge regarding groups, VIP’s, transients, special events.
- Serve as an unending informational source for all hotel guests.
- Show rooms and hotel facilities to guests and potential guests.
- Explain property facilities while showing guests to their rooms on the map.
- Responsible for keeping necessary supplies on hand by informing the Front Office Manager/Supervisor of Front Desk needs.
- Inform Front Office Manager/Supervisor of any room requiring attention from Housekeeping or Maintenance.
- Call to arrange taxi service, where needed.
- Attend necessary meetings.
- Resolve guest problems and complaints.
- Perform other related duties as requested by Management.
Qualifications:
- Proficient in Microsoft Word and Microsoft Excel programs.
- Strong verbal and written communication skills.
- Strong organizational skills.
- Reliable; able to multi-task and learn on the job.
- Must possess good common sense, reasoning, and judgment ability.
- Knowledge of all aspects of operations, with a strategic thinking and creative approach to problem-solving.
Experience
- At least two (2) years of front office experience, including Reservations.
How to Apply:
If you feel you have these qualities and would like to be considered for the position listed above, please send your resume to [email protected].
Salary : $25 - $26
