Spa Coordinator

FSLA:  Non -Exempt  

Reports To: Director, Spa

OVERVIEW:

As a Spa Coordinator, you will be responsible for supporting the daily operation of the Spa. You will consistently offer professional, engaging and friendly service for all guests during the check-in and check-out processes. Using your welcoming personality and strong guest service skills, you will familiarize guests with their surroundings and share the Spa story after their check-in and ensure that they had an optimal experience upon check-out. Your familiarity with the spa and treatments offered will help you as you guide guests through the reservation process, encouraging multiple treatments when possible. You will also be responsible for communicating all changes, cancellations and additions to the leadership team as well as processing transactions and balancing the cash drawer.

THE POSSIBILITIES:

Have you ever had a job where you left better than you started? That’s life at The Westin Nashville where more than half of associates move into second, third, or more roles with us. Where most companies measure performance, we also measure and reward potential. Career Development is not just a buzz word, it’s our way of doing business. And career development doesn’t stop at the door. Millions have found a lifetime of opportunity and growth in the hospitality industry. Who knows, before you know it you are managing your own hotel/restaurant or owning it. Whether you stay with us, or grow beyond us, your leader will be right there with you, cheering you on.

Now, we also know you are more than just the sum of what you do at work. That’s why when it comes to benefits and perks, we think about the whole person, the total you, and offer benefits which are flexible and able to meet your individual needs.

Some reasons people really like working here: 

• Parking: Full-Time associates – FREE
• Associate Meals – FREE
• Our Associates get Travel Discounts on hotels at nearly 8,000 Marriott properties worldwide including rooms and meals
• Discounts on Rental Cars, other popular hotels, and hotel alternatives
• Discounts on tickets to concerts, Theme Parks, and other attractions
• Discounts on Car and Computer Purchases
• But you don’t need to go anywhere to have a great time. We host Associate Recognition events, celebrations, and parties year-round.

ESSENTIAL FUNCTIONS:

• Schedule services for individuals and large groups using spa/salon reservations software system.
• Call guests to confirm scheduled services. 
• Update the reservations/cancellations list throughout the day, inform providers of last-minute changes, and resolve scheduling issues as needed by working with supervisor/manager. 
• Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times. 
• Process guest payments for spa/salon services and obtain payment authorization as needed. 
• Accept and log cash tips for employees. 
• Balance, scan, and drop receipts with Accounting. 
• Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. 
• Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival. 
• Promote and sell spa/salon services. 
• Answer questions about available services. 
• Comply with quality assurance standards. 
• Notify Loss Prevention/Security of any reports of theft.
• Follow company and department policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; wear nametag; maintain confidentiality of proprietary information; protect company assets. 
• Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
• Stand, sit, or walk for an extended period of time.
• Have access to reliable transportation and follow attendance policy

DEI AND ESG:

• We are committed to Diversity, Equity, and Inclusion. It starts with a culture of acceptance and continues with the hard work of going beyond lip service. It includes outreach and education, and most importantly action. You can feel proud to know you are joining a company which understands the importance of its responsibility and the decisions we make have been and will continue to be the greater environmental and societal impact in mind.