What are the responsibilities and job description for the Income Housing Officer position at Castlefield Recruitment.?
Castlefield Recruitment are currently recruiting an Income Housing Officer for a housing association based in Merseyside. The role is on an initial 3-month contract with the possibilty of extension or to be made permanent. This position will have a mixture between site visits and office attendance and paying between £20 - £23 per hour via umbrella agency.
The role :
- Deliver a comprehensive rent collection service by monitoring a case load of rent accounts for customers in arrears.
- Managing the arrears process in compliance with group Policies and procedures.
- Identify support needs of our customers, offering basic welfare advice / guidance and making referrals to or signposting to external agencies.
- Ensure that appropriate legal action is taken to recover debt
- Engaging with external agencies, e.g. local authorities, Department for Works and Pensions, when required.
- Responsible for new and existing tenancy sign ups in accordance with the organisation’s lettings policies and procedures
- Support customers with changes to their tenancy
The person :
Salary : $20 - $23
