What are the responsibilities and job description for the Inside Sales Closer position at Castleworks Home Services Company?
Description
Inside Sales Closer
Are you a persuasive Inside Sales Closer with a gift for turning "no" into "yes"? Do you thrive on the excitement of sealing the deal over the phone? This is a role for a true closer—someone who’s hungry, proactive, and thrives on winning deals others couldn’t finish.
What You’ll Do:
From the comfort of our Valencia, CA office, you’ll be our Closer Superstar, calling customers we’ve pitched but who haven’t yet bought. Using your sales or telemarketing prowess, you’ll reignite their interest in our HVAC and/or Water Heater services. Once you rekindle the spark, our Home Comfort Advisors and/or Sales Leader will step in to run the appointments and close the deal—leaving you free to rack up more wins and commissions!
About Us:
We’re a growing, customer-first home services company specializing in HVAC, Plumbing and Water Heater solutions. Our team in the field—Home Comfort Advisors (HCA) and Field Technicians generate a stream of qualified leads. But not every lead gets closed on the first visit. That’s where you come in!
Why You’ll Love It:
- Earning Potential: Earn more with our hourly wage commission potential.
- Desk Job, No Travel: All the action happens from our Valencia, CA office—no driving or in-person visits required.
- Be Part of a Legacy: Join a company with over 20 years of excellence in the home services industry.
- Flex Your Skills: Put your sales or telemarketing experience to work and watch your earnings soar.
Position Summary:
Castleworks Home Services is looking for a high performing Inside Sales Closer to step in and seal the deal on leads that were quoted but not closed by the HCAs or our field technicians. These are warm leads—customers who already showed interest but haven’t said yes yet. Your mission is to hunt down these opportunities, overcome objections, and convert them into wins.
Key Responsibilities:
· Follow up quickly and persistently on HVAC and water heater quotes not closed in the field
· Engage customers via phone, text, and email to revive interest and drive urgency
· Present tailored solutions and walk through quotes, financing options, and next steps
· Handle objections with confidence and close deals
· Log all activity and customer interactions in Service Titan with precision
· Meet or exceed sales conversion goals
· Provide feedback to sales leadership on objections and opportunities
Requirements
What We’re Looking For:
· Proven experience in sales or telemarketing—especially if you’re a pro at working the phones.
· A confident, upbeat attitude with a talent for building rapport and sparking interest.
· Self-starters who love the thrill of the chase and aren’t shy about making call
· A hunter mentality—you love chasing and closing unfinished business
· Excellent communication skills—you're persuasive, confident, and know how to build rapport fast
· Ability to manage a high-volume pipeline and prioritize hot leads
· Experience using a CRM system (Service Titan, Salesforce, or similar) a plus
· Self-motivated, organized, and relentless in follow-up
· Ability to work evenings and weekends, as needed
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Salary : $50,000 - $60,000
