What are the responsibilities and job description for the General Motors Service Advisor position at Castriota Chevrolet Inc?
Service Advisor Job Description
Job Overview
Castriota Chevrolet is seeking a talented, professional Assistant Service Manager! General Motors experience is a must. This is an opportunity to manage your own pay check while making people happy.
The Service Advisor position is a key employee in this organization and we need a rock star! If you like people and are a happy individual, this is the spot for you. The sky is the limit $$$ depending on your experience and performance. This position pays a salary plus commission. Benefits. Vaca. Etc.
Responsibilities for Service Advisor
- Greet customers and offer excellent customer service from intake to release of their vehicles
- Translate customer-reported problems to actionable work orders for technicians to complete
- Ensure that automotive work provided to customers meets company quality standards
- Invoice and collect payment from customers for services rendered
- Handle and resolve customer complaints regarding services
- Maintain customer records and enter data into computer databases
Qualifications for Service Advisor
- Working knowledge and experience of General Motors products, repairs and parts
- Secondary education in the automotive field or equivalent work experience
- Strong communication skills and the ability to translate customer needs to workable technician orders
- Basic knowledge of computer programs including word processing and database tools
- Organizational skills including the ability to schedule appointments, meet with customers and ensure that work is done properly
- Exceptional customer service skills based on experience
- Continuing education and knowledge acquisition on the function and repair of newer vehicles
- Basic mathematics skills to prepare and process bills and customer payment
- Ability to communicate complicated automotive processes to customers who may only have basic automotive knowledge
