What are the responsibilities and job description for the Business Support Specialist position at Casual Trade?
Company Overview: We are a leading provider of commercial-grade outdoor furniture and design solutions for the hospitality, multifamily, collegiate, and commercial sectors. Our mission is to deliver superior quality, comfort, and aesthetic appeal to our clients, ensuring our products enhance outdoor environments.
Position Overview: The Support Specialist will play a critical role in supporting the sales and business development teams. The ideal candidate will have experience working within property development, architectural, or design sectors, and will be adept at navigating the commercial landscape. This role requires a proactive approach to lead generation, administrative support, and effective coordination to drive sales growth.
Key Responsibilities:
- Lead Generation & Tracking: Identify and track new project opportunities using industry platforms such as CoStar, commercial press releases, and industry announcements.
- Decision Maker Identification: Research and identify key decision-makers and stakeholders within target client organizations for effective follow-up by the sales team.
- Sales Team Support: Provide administrative support to the sales team, including preparing client presentations, creating and managing sales quotes, and maintaining CRM records.
- Client Communication: Serve as a point of contact for clients and internal teams, ensuring timely communication and coordination.
- Database Management: Maintain up-to-date records of leads, clients, and project progress in CRM or project management systems.
- Document Preparation: Assist in the preparation of proposals, RFPs, and client-facing documentation.
- Internal Coordination: Collaborate with internal departments to ensure smooth handoffs and information flow between sales, design, and project teams.
- Market Research: Stay current on industry trends, key players, and competitive landscape to support business development initiatives.
Qualifications:
- Experience: Minimum of 3-5 years in an administrative, sales support, or business development role within property development, architectural, or design sectors.
- Technical Skills: Proficient in using CoStar, CRM software, and Microsoft Office Suite (PowerPoint, Word, Excel) to manage data, create presentations, and track progress.
- Research Skills: Demonstrated ability to source leads and identify decision-makers within target markets and organizations.
- Communication Skills: Strong written and verbal communication skills to support sales presentations, client correspondence, and internal communication.
- Attention to Detail: High level of accuracy in preparing quotes, managing CRM data, and supporting project administration.
- Organizational Skills: Ability to prioritize multiple tasks, meet deadlines, and support sales processes efficiently.
- Industry Knowledge: Familiarity with the commercial-grade furniture industry, design, and construction landscape is a plus.
Key Competencies:
- Initiative and proactive problem-solving.
- Strong organizational and time management skills.
- Collaborative approach with internal teams and external clients.
Job Type: Full-time
Pay: $45,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
Ability to Relocate:
- Charlotte, NC 28202: Relocate before starting work (Required)
Work Location: In person
Salary : $45,000 - $60,000