Wholesale Partner Development Coordinator

Wholesale Partner Development Coordinator

At Cat & Cloud, we are on a Mission to inspire connection by creating memorable experiences.

The goal of the wholesale partner program is to grow awareness and connection to our Company, Culture & Services by providing industry leading hospitality, some of the best coffee on earth, & support that helps other companies deliver remarkable experiences.  

The Partner Development Coordinator creates memorable experiences by engaging directly with our current wholesale partners and wholesale leads in a way that inspires connection to our coffee, brand, & team.

QUALIFICATIONS

• 2 years experience working in Sales, Administrative work, or Specialty Coffee
• Passion for hospitality and guest experience
• Outgoing: Takes interest in developing new relationships, seeks engagement opportunities and is not drained by lots of social activity
• Excellent verbal and written communication skills – you know how to write a professional email and are comfortable talking on the phone with someone you have never met
• Proficient on the Microsoft/Google Office Suite - Docs, Sheets, etc. 
• Passionate about coffee and communicating with our partners about it
• You enjoy working as part of a team, driving towards a common purpose and goal, but can operate independently to deliver on the goals of the team
• Systems oriented: You are always looking for ways to improve our systems and better serve our partners
• You are adaptable and can creatively solve problems on the fly

RESPONSIBILITIES

• Actively Engage in Cat & Cloud Mission. – “how can I create a memorable experience for someone today?”
• Owning the wholesale@catandcloud.com email inbox
• Managing the lead pipeline from A-Z using Hubspot CRM
• Proactive in outreach/followup with leads and existing partners to gain new business, and retain existing relationships
• Actively seeks opportunities to grow the partner program reach
• Prompt responses that seek solutions day-to-day in partner and lead services
• Creating equipment quotes, placing equipment orders, and familiarizing yourself with all equipment options to make the best recommendations for our partners; Develop strong working relationships with our reps
• Communicating coffee launch information with partners so that they have all the info they need to create their menu and serve awesome coffee; coordinate sending samples to partners with roastery team
• Organize & Deliver Engagement and/or relationship development visits that pursue opportunity to showcase our culture & coffee with existing or potential partners
• Develop and maintain strong relationships with partners and the people behind their businesses
• Proactively communicate order mistakes and issues with the Roastery team to ensure we are always actively pursuing better
• Actively participate in cuppings to maintain comprehensive knowledge of our entire coffee menu and make the best recommendations for our partners
• Deliver barista/coffee trainings to Wholesale Partners

REPORTS TO: Wholesale Team Leader

PAY RANGE:  $21.50 / hr - $26.50 / hr Bonuses

HOURS: 40 hours/week Monday - Friday (Some Flexibility for Travel)

Location: In Person in Santa Cruz, CA (719 Swift Street)

START DATE: January 20th (Can be Flexible)