What are the responsibilities and job description for the NEC PBX Technician position at cat software services?
Project Description
Technical support and troubleshooting System and component installation Integration with Cisco CUCM, Unity Voice mail, SIP trunking
Duties/Day-to-Day Overview
Participate in and oversee installation and implementation
Highlights
- Technical support and troubleshootingHands-on experience NEC PBX installation, configuration, and support
- System and component installationCustomer telephone adds, deletes, moves, and changes
- Customer feature adds, deletes, and changes
- Customer voicemail adds, deletes, and changes
- Customer ACD adds, deletes, and changes
- Design and implementation of contact center call flows
- Customer GNAV adds, deletes, and changes
- Review MA4000 alarms daily and take appropriate action
- Equipment testing and troubleshootingSystem operational knowledge and user training
- Support call resolution
- Document customer telephony network infrastructure in Wirepath
- Managing user requests and incident management workflow in ServiceNow
- Provide periodic system backups and preventive maintenance
- Take ownership of the project life cycleCreate appropriate documentation, including project timelines, schedules, diagrams, etc.PBX and LENS auditsNEC backup phone system RED phones
- NEC elevator phones
- Yellow emergency phones
- Follow up after installation to ensure a smooth transition
- Understand voice analog, digital, and VoIP technologies
- Integration with Cisco CUCM, Unity Voice mail, SIP trunking
Technical (Nice to Haves)
Hands-on experience NEC PBX installation, configuration, and support
Experience providing support in a healthcare environment
Non-Technical Requirements
Strong communication, documentation, and soft skills
Job Type: Contract
Pay: $25.22 - $27.25 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
Work Location: In person
Salary : $25 - $27
