What are the responsibilities and job description for the NEC PBX Technician position at Technogen, Inc.?
TECHNOGEN, Inc. is a Proven Leader in providing full IT Services, Software Development and Solutions for 15 years.
TECHNOGEN is a Small & Woman Owned Minority Business with GSA Advantage Certification. We have offices in VA; MD & Offshore development centers in India. We have successfully executed 100 projects for clients ranging from small business and non-profits to Fortune 50 companies and federal, state and local agencies.
Contract position of NEC PBX Technician Onsite- Rancho Cordova, CA
Description
NEC PBX Technician
Onsite- Rancho Cordova, CA
Candidates need to relocate at their own expense.
yamini.d@technogeninc.com
TECHNOGEN is a Small & Woman Owned Minority Business with GSA Advantage Certification. We have offices in VA; MD & Offshore development centers in India. We have successfully executed 100 projects for clients ranging from small business and non-profits to Fortune 50 companies and federal, state and local agencies.
Contract position of NEC PBX Technician Onsite- Rancho Cordova, CA
Description
NEC PBX Technician
Onsite- Rancho Cordova, CA
Candidates need to relocate at their own expense.
- Provide dedicated on-site legacy NEC PBX telephone system support for client sites in the Sacramento area.
- This will include maintaining, upgrading, and decommissioning the existing NEC phone system.
- The onsite technician must be NEC PBX (SV9500) certified for this support.
- -Technical support and troubleshooting
- -System and component installation
- -Customer telephone adds, deletes, moves and changes
- -Customer feature adds, deletes and changes
- -Customer voicemail adds, deletes and changes
- -Customer ACD adds, deletes and changes
- -Design and implementation of contact center call flows
- -Customer GNAV adds, deletes and changes
- -Review MA4000 alarms daily and take appropriate action
- -Equipment testing and troubleshooting
- -System operational knowledge and user training
- -Support call resolution
- -Document customer telephony network infrastructure in Wirepath
- -Managing user requests and incident management workflow in ServiceNow
- -Provide periodic system backups and preventive maintenance
- -Take ownership of project life cycle
- -Create appropriate documentation, including project timelines, schedules, diagrams, etc.
- -Participate in and oversee installation and implementation
- -PBX and LENS audits
- -NEC backup phone system RED phones
- -NEC elevator phones ‘
- -Yellow emergency phones
- -Follow up after installation to ensure smooth transition
- -Understand voice analog, digital, and VoIP technologies
- -Integration with Cisco CUCM, Unity Voice mail, SIP trunking
yamini.d@technogeninc.com
