What are the responsibilities and job description for the Customer Service Reservation Specialist position at Catalina Passenger Service?
Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional service to our clients, ensuring their needs are met efficiently and effectively. This role requires strong communication skills, a customer-centric approach, and the ability to handle inquiries and resolve issues promptly.
Duties
- Respond to customer inquiries via phone, email, and chat in a professional manner.
- Provide accurate information regarding products and services to assist customers effectively.
- Handle outbound calls for follow-ups and service promotions.
- Maintain detailed records of customer interactions and transactions through data entry.
- Analyze customer feedback to identify areas for improvement in service delivery.
- Collaborate with team members to enhance client services and support initiatives.
- Ensure all customer issues are resolved in a timely manner while maintaining high levels of satisfaction.
Skills
- Strong phone etiquette with the ability to communicate clearly and effectively.
- Experience in sales or upselling products/services is a plus.
- Proficient in office software applications for data entry and record keeping.
- Bilingual abilities are highly desirable to assist a diverse clientele.
- Proven experience in customer service or client services roles is preferred.
- Ability to analyze customer needs and provide tailored solutions.
- Excellent problem-solving skills with a focus on delivering outstanding customer support.
Join our team as a Customer Service Representative and contribute to creating positive experiences for our clients while developing your skills in a supportive environment!
Job Types: Full-time, Temporary, Seasonal
Pay: From $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
- Morning shift
Work Location: In person
Salary : $20