What are the responsibilities and job description for the Small Business Solutions Manager position at Cataloupe, Inc.?
Small Business Solutions Manager
Help the world buy it and go
Cantaloupe is a FinTech company that is constantly evolving the way companies across the globe manage, optimize, and automate the critical decisions made on a daily basis. We are committed to helping businesses grow smarter, better, and faster than ever before. Our vision is to ultimately help the world buy it and go.
Responsibilities:
- Build and maintain strong relationships with clients, serving as their primary point of contact for all their solution needs.
- Conduct thorough needs assessments to understand clients’ pain points, objectives, and business requirements.
- Design and propose solutions that address clients’ specific challenges and align with their goals and budget.
- Prompt follow-up to all customer inquiries and actively pursue leads and existing customers.
- Stay up-to-date on our products and services, as well as industry trends, to effectively recommend the most appropriate solutions and exceptional customer experience.
- Manage the implementation of various sold products, including coordinating resources, timelines, and deliverable to ensure successful execution.
- Provide or coordinate training and ongoing support to clients to ensure they maximize the value of the implemented solutions.
- Continuously updating client information within CRM systems.
- Attending tradeshows as requested to work in-person with clients and find new verticals for our products.
- You are responsible for meeting and exceeding quarterly targets.
- You will engage in training sessions, meetings, skill building, and professional development classes provided by the company.
- Provide weekly updates to Cantaloupe employees of closed deals and new sales opportunities.
- You will be responsible for continuously acquiring and integrate industry knowledge related to general trends, emerging technologies, & competitors.
- Up to 50% travel required.
Requirements:
- Proven experience in sales, consulting, or account management roles.
- Preferred but not required to have vending, micro market or amusement industry experience.
- Strong understanding of business operations, challenges and opportunities.
- Ability to analyze complex problems and develop creative solutions that meet clients’ needs.
- Excellent verbal and written communication skills, with the ability to effectively coney technical information to non-technical audiences.
- Exceptional interpersonal skills with a demonstrated ability to build a rapport with trust with clients.
- Possesses excellent verbal and written communication skills in English, Spanish is a plus.
- Polished, professional presentation skills
- Ability to thrive in a fast-paced environment and adapt to changing priorities and client requirements.
- Entrepreneurial spirit and willingness to roll up sleeves to get the (right) job done.
- Ability to drive results and work collaboratively in a fast-paced environment where continuous innovation is desired.
- Great track record of working with cross-functional teams: people want to work with you again.
- Passion for solving problems (large and small.)
- Attention to detail and high level of accuracy.
- Ability to meet and exceed deadlines with composure.
Preferred Qualifications:
- BA/BS in business, marketing or related technical field, or equivalent practical experience.
- Experience with Microsoft Suite, Salesforce and Netsuite a plus.
Why choose Cantaloupe:
We offer competitive benefits not just limited to compensation but also offer:
- Medical, Dental, & Vision Benefits coverage, plus additional benefits (Life Assistance Program, Financial Wellness, and Nutritional Counseling)
- 401(K) with employer match effective upon first day of employment
- 18 days PTO (9) Observed Company Holidays
- Tuition Reimbursement
