What are the responsibilities and job description for the Customer Service Representative position at Catalyst Business Consulting?
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional support and assistance. Your primary responsibilities will include addressing customer inquiries, resolving issues, and ensuring a positive experience for all clients. The ideal candidate will possess strong communication skills and a customer-oriented mindset.
Duties
- Communicate effectively with customers to understand their needs and provide appropriate solutions.
- Handle transactions accurately and efficiently.
- Conduct outbound calling to follow up on customer inquiries or sales leads.
- Maintain organized records of customer interactions in the office system.
- Demonstrate excellent etiquette while interacting with customers.
- Assist in sales processes by identifying opportunities to upsell or cross-sell products and services.
- Collaborate with team members to improve service delivery and enhance customer satisfaction.
- Support multilingual customers by providing assistance in their preferred language when applicable.
Experience
- Previous experience in a customer service role is preferred but not mandatory.
- Strong typing skills with the ability to navigate multiple systems simultaneously.
- Familiarity with office environments and procedures is beneficial.
- Proficiency in English is required; additional multilingual skills are highly desirable.
- A background in sales or outbound calling can enhance your candidacy.
Join us to make a difference in our customers' experiences while developing your skills in a dynamic environment!
Job Type: Full-time
Pay: $600.00 - $1,000.00 per week
Benefits:
- Flexible schedule
- On-the-job training
- Professional development assistance
Shift:
- Day shift
Ability to Relocate:
- Falls Church, VA 22041: Relocate before starting work (Required)
Work Location: In person
Salary : $600 - $1,000