Catalyst Palm Desert - Front Desk

JOB TITLE: Front Desk Receptionist

DIRECT REPORT(S): General Manager

PAY RATE: $19/hr

JOB STATUS: Full-time or Part-time

POSITION SUMMARY:

Our ideal Front Desk Receptionist is energetic, kind, insightful, and offers cannabis knowledge. They will assist guests, clients, vendors and management whenever possible. Reception assists the management team with the activities and operations of the store, while abiding by policies, procedures, and operational/compliance guidelines. You must possess the ability to listen well and communicate effectively with various audiences as well as consistently develop cannabis education and store product knowledge. Always prioritize the customer before additional job duties are performed. Information-based training will be given to all front desk team members in order to educate customers.

Customer Service and Sales Duties Responsibilities:

• Greeting every customer with a polite and welcoming attitude
• Provide superior customer service for vendors, patients/customers, and caregivers by upholding the standards set by the company
• Inform all patients of the active promotions and/or daily deals prior to entering the sales floor
• Verifying proper paperwork, documentation and ID for customers and patients in accordance with company compliance standards
• Properly track all new customers by signing them up through the Membership Agreement Form and properly adding them to Treez customer database
• Respond to all customer questions, concerns, or suggestions in an appropriate manner and reach out to management whenever necessary
• Maintain a compliant and clean facility by ensuring side-work completion every shift
• Maintain up-to-date knowledge of all products in-store in order to communicate to customers and patients via phone within compliance measures
• Answer all incoming calls to the business with a professional and friendly attitude

Operational Duties and Responsibilities:

• Understand the different requirements of medical patients vs recreational customers
• Help manage online menu platforms
• Manage flow of traffic from the waiting room to the sales floor
• Promote a work environment that is positive, customer-service oriented, and

compliant with established policies and procedures

• Create new bud pod and bin display labels
• Understand that no vault access is allowed under any circumstances
• Responsible for supporting Dispensary Manager, Inventory Manager, Assistant

Manager and Reception Team

• Performs other functions as necessary or as assigned
• Optional participation in community volunteering events

Minimum Requirements:

• Be at least 21 years of age
• Ability to pass a comprehensive background/Live Scan check
• Must adhere to Employee Handbook policies and job description duties
• Previous retail experience; cannabis sales experience preferred
• Must be able to individually lift up to 50lbs
• Must be able to sit, stand, stoop, crouch, reach, and lift for long periods of time

Desired Skills and Qualifications:

• Exceptional interpersonal and team building skills
• Exceptional member service mindset
• Energetic and highly determined
• Effective oral and written skills
• Dedicated team player

DISCRIMINATION CLAIM:

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Catalyst are based on merit, qualifications and abilities. Catalyst complies with all EEOC guidelines. Catalyst complies with California law and protects individuals from illegal discrimination by employers based on the following: race, color, ancestry, national origin, religion, creed, age (over 40), disability, mental and physical, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, military and veteran status.

Job Type: Full-time

Pay: From $19.00 per hour

Expected hours: 32 – 40 per week

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Every weekend
• Monday to Friday
• Morning shift
• Night shift
• Weekends as needed

Work Location: In person

Salary : $19