Clinical Supervisor

Company

At Catalyst Physician Group, primary care is redefined! As a physician-owned and physician-led organization, we are dedicated to transforming healthcare by putting patients at the center of everything we do. Our team of over 90 physicians and 500 employees operates across 19 locations in North Texas, providing personalized, accessible care that helps communities thrive.

At Catalyst, we believe in the power of relationships. Our patient-centric approach ensures that every individual receives comprehensive, connected care at all stages of life. From on-site lab services and telehealth to pediatrics and weight loss programs, we offer a wide range of services to meet diverse healthcare needs.

Join us in our mission to advance health through integrity, honesty, and exceptional patient care. Be a part of a dynamic team that is making a real difference in patient lives across all demographics and health spectrums. Together, we are Catalyst Physician Group - where your career can flourish as you help communities thrive.

Job Summary

The Back Office Supervisor at Village Health Partners (now a part of Catalyst Physician Group) will play a key role in ensuring smooth operation of our office by providing oversight for all clinical care activities, managing Medical Assistant staff, and providing excellent customer service to our patients. Previous supervisory experience in a healthcare setting and active MA certification or LVN license is required. We're a purpose-driven organization, passionate about making a positive impact on the lives of our patients and providers. Join us and be part of a rapidly growing team that's truly making a difference!

Role And Responsibilities

• Provide clinical supervision and guidance to medical assistant staff
• Oversee patient flow and clinic operations to optimize efficiency and patient satisfaction
• Conduct regular performance evaluations and provide constructive feedback to staff
• Approve timesheets and monitor PTO and overtime
• Manage medical supply inventory and vaccines
• Collaborate with corporate trainers to coordinate staff training and development initiatives to enhance clinical skills and knowledge
• Identify opportunities to continuously enhance the efficiency and improvement of patient care in the setting
• Provide coverage for Back Office Medical Assistants when needed
• Oversee and manage Medical Assistant desktops
• Monitor provider schedules, add or block appointments, and reschedule patients as needed
• Ensure adherence to established clinical protocols, procedures, and standards of care
• Knowledge of and enforcement of all OSHA & HIPAA rules in a clinic setting
• Maintain confidentiality of patient and personnel information
  
  

Minimum Qualifications And Requirements

• Active Medical Assistant certification or LVN license
• 5 years of previous management or supervisory experience within a medical office or outpatient clinic
• EMR experience required
• Superior customer service and communication skills, both verbal and written
• Highly motivated and organized
• Knowledge of and adherence to HIPAA and OSHA rules and regulations
• Skilled in identifying problems, researching, and recommending solutions
• High degree of initiative, judgment, discretion, and decision-making
• Exceptional leadership and mentoring skills
  
  

Preferred Experience

• LVN with supervisory experience
• Athena EMR experience
• Previous experience in a Primary Care office
  
  

Competitive Benefit Package

• Compensation commensurate with experience
• Medical, Dental, Vision Insurance
• Short/Long term disability Insurance
• 401K with employer match
• Health Savings Account options
• Paid Holidays and PTO
• Referral Programs