What are the responsibilities and job description for the Assistant FOH Manager position at Cate Street Seafood Station?
Company Culture
Make a difference: We intend to leave everyone in a better place than when they arrived. From our guests to our team, we strive to provide exceptional experiences to make an impact on the lives of everyone we come in contact with.
Be a part of a family: To us, family means caring and committing together. We care about everyone that comes into our restaurant and commit to providing them with an exceptional experience.
Have integrity: We practice integrity in all that we do. We always do the right thing, even when no one is watching.
Be respected: Work on a team that is committed to respecting others. Through politeness, listening, and helping those around us, we show our coworkers and guests the utmost respect.
Strive for excellence: We are always improving. We strive to be 1% better every day. We love serving our community and are always seeking ways to serve our guests and team better.
Have diligence and enthusiasm: We are passionate about what we do. We use these two principles to guide all of our decisions. We give everything our best and are thorough in all we do. And, we do everything with a positive attitude.
If you are looking for a team where you can make a difference, be part of a family, work with integrity, be respected, and achieve excellence, we think you will be a great fit for our team.
Summary/Objective
The assistant FOH manager is responsible for establishing and maintaining guest services. The position is responsible for the various tasks involved in the overall operation of the FOH to include a focus relative to guest services including measuring business trends and maximizing sales/profitability by developing staff and by controlling expenses, shortages and all aspects of merchandising and inventory control.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ensures that each guest receives outstanding guest service by providing a guest-friendly environment, including greeting and acknowledging every guest and by maintaining outstanding standards, solid product knowledge and all other components of guest services.
- Trains, develops and communicates with all staff as well as assesses performance on a regular basis.
- Implements and maintains guest service standards.
- Maintains all merchandising standards, display presentations and signing standards and monitors inventory levels.
- Plans and assigns daily goals, tasks and assignments and follows up on a daily, weekly and monthly basis.
- Exemplifies concise consistent communication with all channels within the restaurant.
- Ensures proper completion through follow-up. Assists in monitoring performance metrics through the analysis of reports.
- Assists in adjusting strategies.
- Maintains adherence to all company policies and procedures.
- Manages all office/administrative tasks assigned to the FOH, including management of funds, receiving and inventory.
- Performs any other duties as assigned by supervisor.
Competencies
- Problem Solving/Analysis.
- Leadership.
- Teamwork Orientation.
- Customer/Client Focus.
- Initiative.
- Time Management.
- Communication Proficiency.
- Technical Capacity.
Supervisory Responsibility
This position manages all employees of the department and is responsible for leadership of the employees within its department.
Work Environment
This job operates in a restaurant environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
This job requires the employee to lift at least 25 pounds infrequently.
Position Type/Expected Hours of Work
This is a full-time position working 40-47 hours per week. Days and hours vary depending on the needs of the business. Evening and weekend work frequently required as job duties demand.
Travel
No Travel.
Required Education and Experience
- High school diploma or equivalent.
- 3-5 years restaurant experience.
- 2-3 years management experience.
Preferred Education and Experience
- Some experience in the hospitality industry.
Additional Eligibility Qualifications
None required for this position.
Work Authorization/Security Clearance (if applicable)
Must be authorized to work in the U.S.
AAP/EEO Statement
We provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Salary : $41,000 - $46,000
