INTENSIVE CASE MANAGER - HOUSING/HOMELESS SERVICES

INTENSIVE CASE MANAGER - HOUSING/HOMELESS SERVICES

Catherine McAuley Center - Scranton, PA

Full-time (37.5 hours/week) | $20-22/hour

About Us:

The Catherine McAuley Center, founded by the Sisters of Mercy in 1984, is a respected non-profit organization serving people experiencing homelessness in Northeastern Pennsylvania through compassionate, comprehensive support and empowerment programs. Following the spirit of Catherine McAuley and the traditions of the Sisters of Mercy, we provide housing services, case management, and supportive programs that enable individuals and families to move from crisis toward independence and self-sufficiency.

Our comprehensive service network serves the entire community through emergency shelter services for individuals and families of all compositions, transitional housing programs, case management and housing assistance, family support services, a community food pantry, re-entry support and housing services, and additional community outreach initiatives.

Position Overview:

We are seeking a dedicated Case Manager to provide intensive case management services to program participants in one of our scattered-site housing programs. Working with up to 8 individuals or families at a time, you will support their journey toward stable, independent living.

Essential Responsibilities:

- Provide intensive case management services to individuals or families in scattered-site housing

- Conduct regular home visits to assess client needs, living conditions, and progress

- Develop and implement individualized service plans focusing on housing stability, life skills, and self-sufficiency

- Connect clients with community resources and support services

- Maintain accurate and timely documentation of all client interactions and services

- Advocate for clients with landlords, service providers, and other community partners

- Participate in rotating on-call duties (approximately one week every six weeks)

- Collaborate with team members to ensure comprehensive client support

- Monitor client progress and adjust service plans as needed

- Maintain confidentiality and professional boundaries

- Assist with and participate in community events sponsored by the Center

- Attend required inservice meetings, workshops, and interagency functions to support the Center's mission and enhance service delivery

- Demonstrate commitment to the Catherine McAuley Center's mission and values of compassionate service and respect for human dignity

Required Qualifications:

- Bachelor's degree in social work, human services, or related field OR equivalent combination of education, work experience, and/or lived experience with homelessness, recovery, incarceration/reentry, or other relevant life experiences

- Valid driver's license and reliable transportation for regular local travel

- Computer proficiency and ability to maintain electronic records

- Excellent communication and interpersonal skills

- Ability to work independently while maintaining strong team connections

- Cultural competency and experience working with diverse populations

Preferred Qualifications:

- Understanding of Housing First principles beneficial

- Previous experience in social services or case management

- Experience working with individuals experiencing homelessness

Physical Requirements:

- Ability to travel to scattered housing sites throughout the service area

- Capable of climbing stairs during home visits

- Able to lift and carry up to 25 pounds

- Valid driver's license and ability to travel locally required

What We Offer:

- Health insurance benefits

- Paid Time Off (PTO)

- 16 Annual holidays

- Professional development opportunities

- Meaningful work making a direct impact in our community

- Supportive team environment

- Position may qualify for federal student loan forgiveness programs

This position provides an opportunity to make a real difference in the lives of individuals and families working to maintain stable housing and build independent lives. If you are passionate about serving others and committed to our mission of empowering people experiencing homelessness, we encourage you to apply.

To Apply:

Please submit your resume and a brief paragraph introducing yourself to diane@catherinemcauleycenter.org.

The Catherine McAuley Center is an Equal Opportunity Employer.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Expected hours: 37.5 per week

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift

Experience:

• Case management: 1 year (Required)

Ability to Commute:

• Scranton, PA 18505 (Required)

Ability to Relocate:

• Scranton, PA 18505: Relocate before starting work (Required)

Work Location: In person

Salary : $20 - $22