What are the responsibilities and job description for the Customer Care Representative position at Catholic Cemeteries of the Archdiocese of Newark?
General Description
Catholic Cemeteries of the Archdiocese of Newark operates 11 Catholic cemeteries in 5 counties and is the recipient of several prestigious awards. Over 1 million are interred in our cemeteries.
The Customer Care Representative is responsible for handling all customer account inquiries in a professional and timely manner. The Customer Care Representative enters sales data and account collection related activity for the Catholic Cemeteries for the Archdiocese of Newark. The Customer Care Representative shall be open to work at any of Catholic Cemeteries locations in northern New Jersey region as needed.
Specific Duties/Responsibilities
This position involves handling customer inquiries, processing financial transactions, and maintaining accurate records in the cemetery enterprise system. Key responsibilities include:
- Answering calls, providing customer support, and directing inquiries appropriately.
- Assisting customers and advisors with contract refinancing and approvals.
- Entering and managing sales contracts, invoices, orders, and payments.
- Processing and updating PAD (Pre-Authorized Debit) and credit card information.
- Contacting customers regarding expired or declined PAD accounts.
- Running reports and preparing financial correspondence, including past-due notices.
- Issuing “Right of Interment” Certificates and processing contract cancellations.
- Supporting month-end close activities and reconciliations.
- Performing additional duties as assigned.
Qualifications/Skills
The employee must be a motivated team player with excellent communication skills and a strong attention to detail. Bi-lingual capability with the Spanish language is a plus.
Education and/or Experience
College degree or 5 years of equivalent experience required. Strong computer skills with competency in Microsoft Excel and Word. Office 365 knowledge a plus.