Specialist, Intake

Intake Specialist and Resource Navigation

OUR PURPOSE 

Catholic Charities of the Archdiocese of Denver has been serving Northern Colorado since 1927.  We serve tens of thousands of people each year in seven ministries: Marisol Services, Early Childhood Education, Shelter Services, Catholic Charities Housing, St. Raphael Counseling, Family, Kinship, and Senior Services; and Parish & Community Engagement.  

Our employees are crucial to our success in achieving our mission to extend the healing ministry of Jesus Christ to the poor and those in need.  Catholic Charities provides a work environment where self-motivated and mission driven individuals are recognized and rewarded. 

Catholic Charities is an Equal Opportunity Employer. We are committed to welcoming applicants and program participants of all faiths; as well as an inclusive and welcoming environment for staff, volunteers, and program participants. Candidates who bring diversity to our team are encouraged to apply. 

PURPOSE OF POSITION

Provides initial intake services and broad resource navigation services to individuals experiencing homelessness who are seeking shelter services at the Samaritan House.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Follows procedures and guidelines set forth in operating guidelines manual(s) to help maintain structure and order in the living environment
• Responsible for connecting with individuals new to shelter life to ensure clients are assessed
• Reviews referrals from community partners and accesses readiness for Samaritan House program
• Accurately and promptly completes all required documentation/data, including entering relevant participant information in daily logs before ending shift assignment.
• Communicates with other staff to resolve problems with individual participants
• Assists in the development and implementation of case management services that helps participants become more independent and functional.
• Conducts in-take and orientation of new participants.
• Schedules and completes all shelter intakes.
• Networks within the community resources to achieve the best services available for the participants.
• Advocates with the participants when they have barriers to overcome in meeting their goals.
• Develops and maintains appropriate records, statistics and documentation of services to the participants.
• Maintains confidentiality of participant and agency information.
• Uses creativity and innovation in program development and service delivery.
• Completes HMIS 101 and HMIS 201 training and accurately enters and maintains HMIS enrollments, updates and dismissals.
• Provide HMIS Agency Administration duties, such as entering data elements, and generating HMIS reports and consistent monitoring to ensure data quality--- not on original job description
• Complete all necessary background checks
• Review and screen all applications from clients applying for the extended stay program.
• Conduct Urine Analysis screenings and Breath Analysis testing of clients.
• Manage intake documents between shelter programs, including but not limited to, Overflow and Extended Stay Clients. Works with different populations such as single women, single man, families and veterans
• Prep and clean-living spaces for new intakes

Qualifications

• Ability to understand the challenges faced by special need populations in the community.
• Capacity to identify participant barriers to activities of daily living.
• Ability to use computer to enter participant’s information into case files and compile program statistics, fax machine, copier, telephone and motor vehicle.
• Aptitude to assist participant in identified barriers.
• Knowledge of the service population’s cultural and socioeconomic characteristics and the appropriate techniques and practices for the participant population.
• Ability to interact effectively as a team member and independently with Agency staff and with a diverse participant base.
• Knowledge of Motivational Interviewing

EDUCATION and/or EXPERIENCE

Bachelor's degree (BA/BS) from accredited four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

COMPENSATION & BENEFITS: 

Salary: $18-$19

Training:We provide a robust training curriculum that will support our employees throughout their career.  Training provided within the first year of employment includes: De-escalation & Safety; Public Speaking; Mental Health First Aid; Substance Abuse & Mental Health; Human Trafficking; Trauma Informed Care; and many more. 

Benefits:In addition to being part of a higher purpose while working in a challenging yet rewarding environment, eligible Catholic Charities employees receive a generous benefits package, including: 

• Extensive Paid Time Off (4 weeks accrual for new employees - increasing based on tenure) promoting work life balance. 
• 15 Paid Holidays annually (shelters are 24/7, so there may be a need to work some holidays, which would include holiday pay). 
• 403b Retirement Plan with Agency contribution of 4% & match up to 2% of annual compensation. 
• Choice of 3 PPO Medical Plans (90% of employee's and 75% of dependent’s premiums is paid by Agency), Dental, & Vision starting the 1st day of the month following start date. 
• May be eligible for Public Service Loan Forgiveness through Federal Student Loans and many more benefits. 

ARE YOU READY TO JOIN OUR TEAM?If you are ready to make answer the call and make a difference, please submit your application online at ccdenver.org/careers.  We look forward to meeting you! 

We conduct background checks as part of our hiring process. 

Drug-Free Workplace. 

Catholic Charities serves all with respect, dignity, and without discrimination in compliance with all local, 

state, or federal law. Consistent with applicable laws, Catholic Charities makes all decisions involving any 

aspect of employment or volunteer relationships without regard to any status or characteristic protected by local, state, or federal law, other than those positions which are deemed ministerial in nature (such as Chaplain requiring a clerical background). Unlawful discrimination and/or harassment is inconsistent with 

our philosophy of doing business and will not be tolerated. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

EEO/AA 

Salary : $18 - $19