Home Visitor Supervisor/Service Coordinator

The Home Visitor Supervisor/Service Coordinator provides supervision and support to the Healthy Families Home Visitors, processes all referrals made to the program including assessment of eligibility, service need and case assignment, assists with data collection, quality assurance tasks and reporting to program funders.  

ESSENTIAL FUNCTIONS 

• Maintain personal and professional confidentiality and boundaries at all times. 
• Interview, hire and assure all employees receive required agency orientation.  
• Assures all employees receive required training and supervision in accordance with contract approved guidelines.
• Provide required weekly individual supervision to the Healthy Families Home Visitors including case and FGP review.
• Complete annual performance appraisal plans for employees and mentor employees for performance.
• Administer performance plans as needed and consult with the local director and Human Resources for termination decisions.         
• Approve requests for time off in accordance with program needs and approve employee timesheets. 
• Oversee home visiting activities, group-based services and activities for parents
• Oversee documentation requirements for assigned employees. 
• Oversee health and social service assessment, counseling, education, advocacy services, referrals and follow-up case management.
• Perform annual Parent Child Interaction assessment on program participants utilizing the required Parent Child Interaction rating tool. 
• Complete all reporting requirements including weekly supervision notes, the Monthly Service Delivery Report, and the annual Program Development Plan.
• Represent program to other agencies as designated by the Program Manager.
• Assist in designing and implementing Children’s Trust (CT), program and agency policies and procedures.
• Process all referrals including screening for eligibility and case assignment.
• Assist in collecting data related to program evaluation and implement continuous quality improvement activities.
• Implement the HFA Best Practice Standards in order to meet national accreditation requirements.
• Accompany employees on client home visits as needed and provide home visit coverage during employee absences.  
• Available for employee and client crisis intervention with timely response.
• Participate in ongoing community outreach activities in an effort to recruit eligible participants.
• Attend program related meetings including Community Advisory Board.
• Perform work in an office environment with the use of office equipment and in homes with clients as needed.
• Meet with the Program Manager for weekly supervision.
• Participate in bi-monthly leadership meetings.
• Attend meetings and trainings as required.
• Local  travel throughout the state as required
• Other related responsibilities as required.

QUALIFICATIONS 

•  Master’s degree in human service or related field working with children and families with 2 years relevant work experience; bachelor’s degree in related field with a minimum of 3 years of relevant experience; or less than a bachelor’s degree but with commensurate HFM/HFA experience. Experience providing services to culturally diverse communities/families/participants.
• Knowledge of infant and child development and parent child attachment. 
• Good observation and communication skills.
• Knowledge of working with a trauma informed approach.
• Knowledge of strength-based service provisions.
• Bilingual/Spanish speaking preferred and experience in providing services to culturally diverse communities/families/participants.
• Ability to effectively collaborate with community partners.
• Familiar with facilitating and supervising support groups or parent education groups.
• Strong typing and writing skills with attention to detail. 
• Crisis intervention skills for emergency situations.
• Ability to work early mornings, evenings and weekends as needed. 
• Ability to navigate stairs in residences without elevator access. 
• Experience with Microsoft Office Suite and Outlook. 
• Valid MA license and reliable transportation required for work related travel.        

 Our benefits are competitive and include a 403(b) savings plan and generous time off. 

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

 Visit us at: www.ccab.org.

9/2021