What are the responsibilities and job description for the Bilingual Case Manager position at Catholic Charities Archdiocese of New Orleans?
Program Description/Summary:
CCANO's Unaccompanied Children's Program serves unaccompanied immigrant children who were temporarily in the custody of the Office of Refugee Resettlement (ORR) and reunified with sponsors. The Program aims to provide legal representation for over 650 clients a year, as well as case management and social service referrals, counseling, and other clinical interventions for a subset of clients with special needs.
The Bilingual Case Manager I will provide entry-level professional case management services to these children who are identified as most in need. The position involves contact with children from Central America and their families, with a special focus on youth who have suffered abuse, abandonment, neglect, or other trauma and require support services in conjunction with legal representation.
Job Duties:
•Provide culturally and linguistically appropriate post-placement services and comprehensive case management services for children recently reunified with sponsors, including:
•Conduct assessments and background interviews using child welfare principles and social work best practices
•Develop individual service plans and monitor client progress with particular attention to culture, language, and special circumstances;
•Provide information, education, referrals, outreach, advocacy, and support to ensure that children receive the services they require (i.e. appropriate medical, mental health, and education services);
•Communicate effectively with clients, community partners, and multidisciplinary team members;
•Submit case notes for services provided, written case presentation reports, and update case management files and reporting databases to ensure timely compliance with documentation standards;
•Submit regular case notes, and written reports as required and track individual progress via relevant database(s);
•Manage a caseload of substantial size and complexity by providing services to clients requiring the utilization of all community agencies serving underprivileged immigrant populations with a need for specialized case management services;
•Coordinate with key stakeholders - Includes building a network of relationships with social services and outside care providers to ensure holistic care;
•Assist attorneys to identify cases in need of more specialized case assessment, develop child-friendly interviewing skills, develop strategies for legal case management, and work with clients to prepare supporting documentation for their legal cases.
•Prepares and maintains accurate expenditure records
•Reviews literature and confers with other Case Managers concerning theories and practices in the fields of social work, psychology, special education, and health care for the Immigrant population
•Exercises ethical judgment and takes initiative in making decisions related to client services; receives regular supervision from Supervising Case Manager
•Maintain availability to respond to emergencies.
•Performs other related work as assigned
Qualifications:
•Bilingual Spanish Professional Proficiency required. Native Bilingual Proficiency preferred.
•A bachelor's degree or substitute degree for 3 years related work experience.
•Experience as a member of an interdisciplinary team assessing, developing, and implementing service support plans, or one year of related experience working with multi-cultural immigrant populations required.
• Ability to work with a culturally diverse population and sensitivity to the special needs of multi-cultural immigrant children, adults, and families;
•Ability to react to change productively and handle other essential tasks as assigned;
•Excellent oral and written communication and interpersonal skills, including maintaining effective work relationships;
•Strong management and organizational skills, and ability to work across all levels of management and staff;
•Proficiency in Microsoft Office Suite preferred. Facility with database use required; Facility with database use required.
All candidates for employment with CCANO must submit to a criminal records check as a condition of employment.
New employees will be required to complete a criminal background check prior to employment.
Compliance with the State of LA Child Protection Act and Archdiocese Policy on Abuse and Neglect, to provide for the safety and security of all clients served by CCANO programs.
Certain programs require additional background checks in addition to the Archdiocesan check. These may include the "State Police Check " and
" The Department of Education".
