Veterans Case Manager II

Helping our community’s most vulnerable with solutions that permanently improve lives

MANA (Marines, Army, Navy, Air Force) House provides transitional housing for veterans. We provide a foundation for veterans currently or at-risk of experiencing homelessness, providing each one the opportunity to reclaim a life of self-sufficiency. 

Case Managers will work with our veterans to build a housing plan to return our residents to stable, permanent housing. 

JOB SUMMARY:  Meets with MANA House transitional residents upon initial intake.  Provides guidance and assistance to identify goals and actions required for the resident to attain self-sufficiency and stable, permanent housing. Assists the resident with housing search and placement, employment assistance and job readiness, accessing benefits, connecting to physical and mental health providers, connecting to substance abuse counseling, and any other assistance based on individual needs of the resident.

JOB DUTIES:

1. Meets resident within 48 business hours of program entry to conduct an intake which includes, creating an Individualized Service Plan (ISP), conducting the initial SPDAT assessment, and assisting resident in developing crisis plan.
2. Enters all demographic information, case notes, and program entry/exit assessments in HMIS within 48 business hours.
3. Conducts weekly meetings with individual residents and uses motivational interviewing to review goals, progress, and needs.
4. Accompanies resident on housing search, employment job fairs, benefits appointments, and any other appointments as needed by the resident.
5. Uses progressive or assertive engagement to ensure that each resident is getting the appropriate level of assistance while in transitional housing.
6. Conducts street outreach as directed by leadership. 
7. Interfaces with Veterans Administration Liaison to ensure that each resident is able to take full advantage of services and support options offered at the Phoenix VA Health Care System, and fulfills requirements to participate in the VA per diem program at MANA House.
8. Conduct MANA House tours as relevant/required, for supporters, community partners and guests.
9. Goals focus upon increasing residents’ engagement with MANA, Veterans Administration, supportive services, providers, and programs.
10. Liaise with outside community and veteran organizations to increase resources for clients and to educate the public. Represent MANA at veteran and other public events.
11. Promote ongoing commitment to excellence and continual quality improvement to ensure the highest quality of services to our veterans. 
12. Perform other duties as required, including providing back-up support to the Sr. Veterans Case Management Supervisor.
    

JOB REQUIREMENTS:     

1. Education /Background:  Minimum of a  Bachelor’s Degree in Human Services or related field.
2. Job Knowledge:  2 years’ experience working with people experiencing homelessness, veterans, and/or disadvantaged populations; knowledge in Housing First, Post-Traumatic Stress Disorder (PTSD), moral injury, Military Sexual Trauma (MST), trauma informed care, crisis intervention, harm reduction, motivational interviewing. Knowledge and sensitivity to diverse populations, including gender, age, ethnic and racial backgrounds, religious preferences, sexual orientation, and socio-economic status.
3. Working Conditions/Physical Demands:  Must be able to work in a fast paced environment with moderate interruptions. Must be able to stoop, bend, squat, and ambulate over uneven floor surfaces including stairs and steps. Primarily office work, travel within area on a frequent basis, travel to other areas of state as needed. Evening and weekend hours required as needed. Must be able to visually and auditory assess and interact with clients to ensure their safety and wellbeing. May lift up to 25 pounds.  
4. Other requirements:
   1. Valid AZ driver’s license with driving record acceptable to insurer’s standards, reliable transportation and ability to show proof of registration/insurance.
   2. You must be 21 years of age or older to drive on behalf of Catholic Charities.
   3. Level One Fingerprint clearance or ability to obtain fingerprint clearance; must maintain clearance. 
   4. Must have or complete within 90 days of hire, training in CPR and First Aid and remain current in the certification.

Hourly rate starting at $20 and may increase depending on experience.

Work schedule: M-F 8am to 4pm

Excellent Benefits: Medical (including Vision), Dental, Basic Life, Short-Term Disability, Vacation, Sick Time, 13 Paid Holidays, Flexible Spending Account (FSA), 403(b) match, EAP and Pension Plan

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