What are the responsibilities and job description for the Hotline Substitute position at Catholic Charities - Diocese of Trenton?
JOB SUMMARY: Assists in providing the fundamental aspects of programs or cases and assists in providing client services, including support for families, under close and regular supervision.
ESSENTIAL FUNCTIONS:
- Assist with conducting programs to prevent and resolve client problems.
- Provide information and referral to clients over the phone or in person
- Provide case management assistance, i.e. preparation/maintenance of client files, mailings, client tracking, and technical and administrative assistance.
- Assist clients in identifying benefits, social and community services and helps clients obtain them.
- Assist with transportation needs
- Provide emotional support to clients.
- Assist with daily living skills
- Assist or organize/lead client activities
- Assist with crisis intervention
- Confer with medical/other personnel on client behalf
OTHER DUTIES: as assigned
