Supervisor

POSITION TITLE:        Supervisor, Migrant Shelter  

DEPARTMENT:            Refugee Services

REPORTS TO:             Lead Program Manager, San Diego Migrant Shelter

FLSA STATUS:            Non-exempt

TIME COMMITMENT:   40 hours per week and as needed to support program needs.

SALARY:                      $26-$28/hr

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POSITION DESCRIPTION: The Supervisor, Migrant Shelter, works in accordance with the mission and philosophy of Catholic Charities Diocese of San Diego in their provision of humanitarian care / direct services to migrants.  The Supervisor, Migrant Shelter is responsible for supervising and coordinating all aspects of a non-congregate migrant sheltering project, including but not limited to daily transportation, meal ordering, medical care, essential item distribution, data cleaning, medical care, and any other tasks in conjunction with the provision of sheltering and wraparound services to migrants. The Supervisor will supervise up to 30 individuals at any given time, including case managers, support staff, and volunteers. The Supervisor will train, mentor, and supervise staff while observing the strict confidentiality of migrants and information. The Supervisor will implement the policies and procedures developed by the RIS leadership team and collaborate with that team to continuously improve those policies and procedures.

AGENCY CULTURE: 

The business and social environment in which our Agency operates is continuously changing. To thrive, we much incorporate new ways of thinking and embrace new practices. As part of this cultural change process, it is critical that all employees of Catholic Charities aspire to the following:

A commitment to the agency’s mission, vision, and values (“We Do the Right Thing”)

A commitment to excellence in everything we do (“We Do Things Right”)

A commitment to achieving desired outcomes and measured results (Everything Matters”)

A commitment to innovation and to what is possible (“Creativity and Generativity”)

SUPERVISORY RESPONSIBILITIES:

Assist the RIS Shelter Leadership Team to carry out supervisory responsibilities in accordance with the agency and RIS departments’ policies and applicable laws.

ESSENTIAL FUCTIONS:

• Provide orientation and training to staff regarding program and agency standards, scope of work, job duties, trauma-informed practices and mentor staff in skills needed to be successful.
• Assign and monitor staff in case management and support activities making sure work is distributed evenly among team members.
• Motivate and enable personnel to perform up to the highest professional standard.
• Serve as a POC/liaison for various service providers/entities, such as CBP, ICE, medical personnel, State employees, and others, to facilitate the coordination of service delivery in a prompt and effective manner.
• Manage all aspects of the operation: transportation coordination and scheduling, check-in and check-out procedures, client travel arrangements, meal ordering, credit card transactions, and medical care.
• Report operation needs to the Program Manager to ensure all material and staffing needs are addressed ahead of time. -Report any issues or gaps that may affect program operation to the Program Manager.
• Respond to and remedy all incidents/accidents/safety/concerns that are reported.
• Ensure data on Access is cleaned by the end of day.
• Submit the Client Arrival Report to the State by the end of day.
• Track all program data and staff workload, making sure that program outcomes are achieved
• Job scope or daily work may be shifted to accommodate operational need, as identified by RIS Shelter leadership team
• Follow established program protocols
• Adhere to all agency policies and procedure
• Submit program reports and statistics in a timely manner
• Participate in departmental meetings, on-line webinars and other training opportunities

EDUCATION and/or EXPERIENCE:

• Ability to improve integration of internal and external processes.
• Familiarity of local DHS and EOIR offices and procedures, preferred.
• Spanish speaking, preferred.
• Safe driving record as demonstrated by a DMV report that shows no violations/restrictions
• Must successfully complete a DOJ live scan
• Must successfully pass an FBI fingerprint check of national and state criminal history
• Tuberculin Skin Test
• CPR/First Aid Certification (desired)
• Possess strong organizational skills and attention to detail
• Demonstrate a strong sense of cultural diversity sensitivity
• Exemplary professional work habits verified by previous employers.
• Excellent verbal and written communication using proper grammar and vocabulary.
• Ability to communicate effectively and tactfully with clients, co-workers and other individuals in a diverse, multicultural work environment

CERTIFICATES, LICENSES, REGISTRATIONS:

Valid California Drivers License and current automobile insurance in compliance with Agency requirements. 

PHYSICAL DEMANDS:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Catholic Charities is a non-profit, non-discriminatory service organization and employer. We do not discriminate on the basis of race, color, national origin, religion, sex, age, sexual orientation or disability.

Salary : $26 - $28