Supervisor

POSITION TITLE:     Supervisor - Afghan Support and Investment Program (ASIP)

DEPARTMENT:         Refugee Services

REPORTS TO:           ASIP Program Manager

FLSA STATUS:         Non-Exempt FTE

WORK SCHEDULE:   Monday – Friday, 8:00 a.m. – 5:00 p.m. .

  SALARY:                     $30.00-32.00/HR

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POSITION DESCRIPTION: Responsible supporting the Afghan Support and Investment Program (ASIP) Assistant Program Manager by supervising the workflow of the Case Specialist team and Intake Specialist team. Responsible for assuring compliance with agency and program protocols and standards.

AGENCY CULTURE:

The business and social environment we operate in has changed. What worked yesterday may not work today and will likely not work tomorrow. To thrive, we must incorporate new ways of thinking and embrace new practices. As part of our individual and agency cultural change process, it is critical that all employees of Catholic Charities aspire to the following:

§   A commitment to the agency’s mission, vision, and values;

§   A commitment to excellence in everything we do;

§   A commitment to excel at performance and quality improvement;

§   A commitment to outcomes and measured results;

§   A commitment to innovation and to what is possible.

ESSENTIAL FUNCTIONS:

·         Assure the policies and protocols pertaining to case management of social services on behalf of the client  base are fully implemented

·         Participate actively in department and/or agency management meetings, as needed

·         Assist the Program Manager and Assistant Program Manager in program development, supervision, and management

·         Comply with all policies and protocols of the agency, department, and program

·         Provide orientation and training to new staff regarding program and agency standards, scope of work, job duties and other essential information

·         Assign and monitor staff in case management activities

·         Motivate and enable personnel to perform up to the highest professional standards

·         Mentor staff to obtain skills needed to be successful

·         Manage and monitor application workflow and assign workload to Intake Specialists, Case Specialists, and Housing Navigation Specialists

·         Work with Program Manager on final approval/denial decisions for all applications

·         Provide backup to other supervisors when necessary

·         Engage in problem-solving and conflict resolution of program and personnel issues that diminish the effectiveness of service delivery

·         Cooperate fully with agency initiatives and inter-program/inter-department events and efforts

·         Support the Assistant Program Manager with leadership needs as identified by the Program Manager and Director

·         Review and approve applications for rental and utility assistance for clients eligible under the ASIP program

·         Review and approve expense requests incurred by the program for travel, parking, and other costs

QUALIFICATIONS:

·         Bachelor’s degree in management, social work, business, human services or related field or equivalent experience

·         Two years experience in a supervisor or leadership role

·         Demonstrated knowledge and competency to fulfill the identified duties associated with this position

·         Possess strong organizational skills and attention to detail

·         Demonstrate a strong sense of cultural diversity sensitivity

·         Experience in a non-profit, social service and/or resettlement organization (preferred)

·         Bi-lingual in English and one other language spoken by refugees (preferred)

·         Knowledge of refugee populations or US resettlement program

·         Ability to read and interpret documents such as contracts, safety rules, operating and maintenance instructions, policies and procedure manuals, and government regulations

·         Ability to write routine reports and correspondence

·         Ability to speak effectively before groups of clients or employees of the agency

·         Ability to interact well with refugees, volunteers and the general public as needed

·         Ability to facilitate a positive work culture

·         Ability to add, subtract, multiply, and divide three-digit numbers accurately using a calculator

·         Ability to follow a program budget

·         Ability to use, read and send e-mail and use other outlook functions (calendar and task)

·         Intermediate Ability to use Word Excel and Access

·         Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

·         Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS:

Must possess a valid California Drivers License and automobile insurance in compliance with agency requirements.

PHYSICAL DEMANDS: While performing the duties of this job, the employee is frequently required to sit, stand and walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear. The employee may occasionally lift and/or move up to 10 pounds.

 Specific vision abilities required by this job include close vision, and distance vision.

WORK ENVIRONMENT: While performing the duties of this job, the employee is regularly exposed to an office environment with a busy flow of clients where the noise level is usually moderate. Ability to travel to various locations may be required.

Catholic Charities is a non-profit, non-discriminatory service organization and employer. We do not discriminate on the basis of race, color, national origin, religion, sex, age, sexual orientation, or disability. Persons seeking employment are entitled to freedom from harassment and retaliation and reasonable accommodation for qualified disabilities.

Salary : $30 - $32