Case Associate

Essential Functions of the position are detailed below and include any physical requirements checked below:

• Manages a wide array of administrative tasks to ensure compliance with agency/programmatic policies and procedures, professional standards, external requirements of all relevant regulatory, licensing, or accrediting bodies while performing job expectations.
• Acts as a liaison between participants and department director in the absence of the Care Coordinator.
• Initiates billing system and ensures that billing to State and other funders is timely, accurate and complete.
• Responsible for maintaining, updating, and submitting routine and ad-hoc reports, as necessary.
• Maintains up-to-date and accurate client files and databases, as required by agency/programmatic policies and procedures, professional standards, and external requirements of all relevant regulatory, licensing, or accrediting bodies while performing job expectations.
• Contacts participants to verify needs and answer questions.
• Completes all required documentation in accordance with agency/programmatic policies and procedures, professional standards, and external requirements of all relevant regulatory, licensing, or accrediting bodies.
• Contacts vendors to ensure services are in place to meet participants plan of care.
• Maintains up to date knowledge current in the field by attending but not limited to seminars, workshops and in-service trainings and obtains fourteen professional development hours annually per requirements of Illinois Department of Aging.

PLEASE NOTE: Essential functions include all other duties and responsibilities as assigned.

X Kneel and move from sitting, bending, kneeling or standing multiple times a day
X Push and pull objects up to 50 pounds
Climb up and down up to flights of stairs at a time
X Lift up to 35 pounds
Additional Requirements:

Other Requirements: Comply with program and/or Agency requirements related to:
X Background check, including any program specific requirements
Physical examination
Drug Testing
TB Testing
X Driver's License and reliable transportation
X Agency-specified automobile insurance
X Additional Requirements: Proficiency in Microsoft Office products. Knowledge of ECCPIS database preferred.

Immediate Supervisor: Manager- Care Coordination Administration
Directly Supervises: Case Associate
Indirectly Supervises: N/A

Education and Experience Requirements:

Relevant Education:
Preferred: Associate Degree
Minimum: High School

Relevant Experience:
Preferred: 2 Years administrative and/or customer service.
Minimum: 1 Year administrative and/or customer service.

Certification/Licensure:
Preferred: N/A
Minimum: N/A