Service Coordinator for Catholic Charities

Catholic Charities of the Archdiocese of Dubuque is seeking a full-time Service Coordinator. The Service Coordinator is to manage and provide access to necessary supportive services in the community, provide case management services as needed and requested, develop programs and resources that support wellness for the entire resident population, including social engagement and enrichment activities. The primary objective is to foster an environment in which elderly persons, persons with disabilities and limited income individuals and families have access to the support they need to live independently, maintain their housing, and thrive in their communities. This position will be based at Ecumenical Tower, and primarily work with seniors and persons with disabilities. Some travel required as well as occasional evening/weekend work when needed.

Catholic Charities is the social service organization of the Archdiocese of Dubuque responding to persons in need according to the principles of Catholic Social Teaching. All employees should possess an understanding and commitment to these foundational principles Catholic Social Teachings | Dubuque, IA. We envision a community that works to strengthen families, reduce poverty and empower communities. The values of service, integrity, dignity, respect, unity, and stewardship are expected to be demonstrated by all employees.

JOB DUTIES/TASKS:

1. Complete a comprehensive, non-clinical Needs Assessment for all new residents at Ecumenical Tower, and other properties, and existing residents who are identified as needing supportive services, as needed, to identify the needs of residents, including their housing, health, financial, social, and other support needs.

2. Service Coordination:

• Connect residents with appropriate community-based resources and services, such as healthcare, transportation, food assistance, mental health services, housekeeping and laundry assistance, employment assistance, social enrichment activities, and other relevant programs. Maintain an up to date resource directory with all local service providers and make it available for resident use.

3. Case Management:

• Provide individual case management services to residents, including developing service plans, connecting them to resources, advocating for residents' needs, encouraging and motivating residents to engage with providers and participate in their own care/services management, and monitoring the delivery of services and progress in achieving their goals.

4. Outreach and Education:

• Conduct outreach to residents to inform them about available services and resources, and educate them on independent living skills and other relevant topics.

5. Collaboration:

• Develop and sustain partnerships with community partners, service providers, and other stakeholders to ensure that residents have access to a comprehensive network of support.

6. Advocacy:

• Advocate for residents' needs and rights, ensuring that they receive the support they need to live independently and with dignity.

7. Program Development:

• In some cases, develop and implement programs or initiatives to improve residents' quality of life and support their independence.

8. Social Enrichment & Engagement:

• Plan, organize and oversee a variety of engaging social engagement activities and events for residents, by assessing their interests and needs, creating diverse activity schedules, and ensuring the smooth execution of events, while maintaining a safe and inclusive environment. Adapt activities to different abilities and preferences to enhance social, physical, and emotional well-being.

9. Documentation and Reporting:

• Maintain accurate records of resident needs, services provided, and program outcomes, and prepare reports as required.

Qualifications:

A Bachelor’s degree from an accredited college or university is required. A minimum of five (5) years experience in community outreach, public relations, communications, marketing, social work or related field. Experience working for a non-profit is preferred. Must possess a valid and current driver's license and automobile insurance. Must have reliable transportation; business related travel will be reimbursed. The candidate should possess a dedication to advancing the mission and strategic plan of Catholic Charities and an understanding of the scope of services Catholic Charities provides and an ability to effectively communicate this to stakeholders (i.e., clients, residents, community partners, parishes, etc.). Must be able to read, write and speak English and have a multicultural awareness and competency to effectively work with culturally diverse communities.

We offer a full range of benefits including generous paid time off. Email resume and cover letter of interest to Human Resources at dbqchrdir@dbqarch.org.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off

Schedule:

• Monday to Friday

Work Location: In person