Family Enrichment Specialist

Duties and Responsibilities

 Property Management

• Serve as a liaison representing the agency relating to the functions, mission, and goals of the property.
• Develop and maintain an atmosphere and tenancy process that ensures individuals are treated with dignity and respect.
• Achieve and maintain occupancy goals that meet all guidelines, and resident selection criteria according to workforce housing guidelines and agency policies and procedures through advertising and lead follow-up.
• Completes a home inspection to ensure habitableness, as applicable.
• Accurately and timely report open vacancies, tenants/consumers, and the physical condition of the property with supervisor.
• Meticulously record applications, waitlist, rental agreements, and rents paid.
• Maintain all resident file documentation and financial transactions related to the leasing of the units in a secure order.
• Assist in conducting outreach activities with Health and Human Services providers, local government, civic organizations, and the faith-based community.

Fiscal Management

• Assist in controlling financial transactions and allocations according to guidelines and procedures within the approved budget.
• Coordinate with the Finance Department to establish rental rates according to regulatory requirements.
• Cooperate in the development and maintenance of a programmatic balanced budget.
• Collaborate in monthly preparation and submission of units of service and/or expenses.
• Monthly collection and deposit of rent.
• Maintain inventory of program assets.

Facility Management

• Aid in the development and implementation of a system to identify and perform routine repair and maintenance.
• Inspect the property and arrange for repairs and new materials as required.
• Ensure that emergency maintenance issues are resolved timely.

Case Management:

• Conduct individualized, culturally and linguistically responsive comprehensive assessments for consumers to determine needs and program eligibility.
• Assist with rental and mortgage, utilities, disbursement of food vouchers, and referral services that are individually tailored to the needs of residents.
• Collectively review the individual’s progress toward achievement of service goals and desired outcomes.
• Complete a Housing Stability Plan in the required time frame, as applicable.
• Conduct quarterly reviews of the individual’s progress toward achievement of Housing Stability Plan service goals and desired outcomes.
• Complete an intake/application packet with individuals and ensure required documents are completed and signed.
• Timely and correctly complete and enter all service information in the consumer data entry systems.
• Assist individuals and families with completing SNAP applications, as applicable.
• Document monthly case management sessions, as applicable.
• Collect data to complete monthly reports and quarterly PQI reports.
• Maintain a comprehensive list of community service providers.

Risk, Compliance, and Reporting

• Submit monthly rental reconciliation reports.
• Collaborate on a quarterly review of all consumer files and complete corrective actions for deficient files using the CRR compliance checklist.
• Annually assist in completing and submitting a Tactical Plan, and reconciliation of Consumer database, as needed.
• Submit within 3 calendar days all monitoring reports received.
• Annually assist in distributing, collecting, and aggregating Consumer Satisfaction Survey.
• Participate/Complete monthly Safety Inspections and Fire Drills.
• Collaborate with quarterly submission of Safety Checklist and Fire Drill forms to Risk Management.
• Submit an Unusual Incident Report within 24 hours of an incident, including all relevant documentation required by regulatory bodies.
• Assist in investigating and resolving property complaints and rental violations.
• Collaborate with Quality Assurance to build policies and procedures that focus on tenant/consumer housing stability and eviction prevention.
• Assist with compiling, completing, and maintaining resident information required for court documentation and eviction warrants.
• Complete and submit reports to the City of Miami, Miami Dade County, and other regulatory bodies as required.

Coaching/Teaching duties

• Provide parenting classes, financial literacy instruction, or other trainings as assigned
• Adhere to curriculum and ensure information is disseminated prior to classes/sessions
• Participate in booster sessions for class observation

Grantsmanship

• Develop collaborative efforts with other Catholic Charities programs and other agencies.

Additional Duties

• Communicate any problems/concerns of the program to the Supervisor in a timely manner.
• Complete all required training as assigned.
• Comply with all policies, procedures, and requirements necessary to perform the function of this position.
• Perform additional duties and responsibilities as assigned by supervisor.
• On call 24 hours a day, 7 days a week unless otherwise specified by supervisor.

Physical Demands

• The work is usually sedentary but may require long periods of standing, walking and/or bending and some light lifting. The work is mostly performed in a secure office setting.
• Ability to travel to meeting/training locations.

Educational & Experiential Requirements:  

• A minimum of a bachelor’s degree
• 2 year of housing/property management experience
• 1 year of case management preferred

Reporting to this position:

• N/A