What are the responsibilities and job description for the IT Specialist position at Family Medical Group Enterprises?
IT Specialist
Family Medical Group
Full Time position
Key Duties
- Create, review and triage support Tier (1-2) tickets on a timely basis
- Provide end-user desktop support via remote support tools or in person visits
- Install and configure new Windows 11 computers, monitors, and printers.
- Assist with system administration tasks, including server upgrades, updates, patches, deployments, architecture review / design and general best practices
- Knowledge or ability to learn about Cisco switches, internet connectivity and Cisco IP phones
- Create clear, concise process and system diagrams and other supporting documentation
- Assist with other projects and tasks as required
- Strong communication skills are required with the ability to prioritize multiple tasks
- Track and generate reports monthly for outstanding issues
- Coordinate with vendors to execute software and firmware upgrades
- Communicate with users, vendors, and IT in a professional manner
- Attend meetings as required and provides regular and accurate status information to project participants/department leadership -follow management guidance and adherence to policies
Qualification Requirements
General. To perform this job successfully, an individual must be able to perform each key duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. A good driving record is required to be hired.
Education, Experience and Skills.
o Minimum 3 years of technical experience working with hardware/software
o Experience working in windows and virtualized environments
o Ability to utilize an ITSM system for change and incident management
o Must have experience providing end user support with Windows 11, printers, and monitors.
o Preferred knowledge of Windows Server, server hardware, domain administration, network troubleshooting, storage, switches, routers, firewalls, access points, videoconferencing, printers, copiers, smartphones, VoIP, LAN, WAN, Active Directory, DHCP, DNS, SharePoint, Office 365, antivirus, spyware removal, and backup/restore processes
o Microsoft training and related certifications are a plus
o Ability to assess customer needs to craft and deliver solutions
o Strong interpersonal, organizational and customer service skills
o Ability to manage multiple projects and own tasks concurrently
o Ability to work flexible/extended hours when requested or participate in an on call schedule
o Willingness to share knowledge and help cross-train peers
o Able to work both independently and effectively with remote team members as necessary
To learn more about us, please visit us online at www.thefamilymedgroup.com
Connect with us:
https://www.facebook.com/Thefamilymedgroup/
https://www.instagram.com/thefamilymedgroup/
Equal Opportunity Employer
Job Type: Full-time
Pay: From $25.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 4 hour shift
- 8 hour shift
- Monday to Friday
- Weekends as needed
Application Question(s):
- Do you have any experience in the IT field?
- Do you have any experience in IT support?
Education:
- High school or equivalent (Required)
Language:
- Bilingual; spanish and english (Required)
Ability to Relocate:
- Miami, FL 33186: Relocate before starting work (Required)
Work Location: Hybrid remote in Miami, FL 33186
Salary : $25