What are the responsibilities and job description for the IT Support Specialist position at BCA IT, Inc.?
BCA is a Managed IT Service Provider (MSP) with offices located in Miami, Orlando, & Dallas servicing small and mid-sized businesses. Our offerings include managed IT services, cloud services, managed security services, back-up and disaster recovery services as well as professional services that encompass special projects. As a trusted advisor, we take a consultative approach with a heavy focus on aligning with growing organizations who value the application of strategy, budgets, and proven processes to improve performance, reduce risk and control costs. Our clients view us as true partners who monitor, manage, support and secure all IT systems and users – no matter where they happen to be – onsite, in the cloud, at home, or on the road.
We are seeking a highly skilled engineer who understands technology and infrastructure in-depth, thinks creatively and has the drive and ambition to push their career forward all while creating solid and long lasting working relationships with our clients.
Our new team member will be an experienced IT Support Specialist who will work directly with clients to provide remote and onsite support.
Essential Duties and Responsibilities:
- Diagnose, analyze, and troubleshoot hardware, software and network issues and situations with critical thinking skills
- Learn and work with new technologies on a constant basis
- Provide reliable transportation to work in the Doral location and drive to client sites
- Able to complete tasks in a group as well as individually
- Flexibility in work hours is a plus
Mandatory Requirements:
- 3-5 years of applicable work experience as an IT support tech, MSP or as a systems engineer.
- Must be authorized to work in the United States without sponsorship
Proficiency supporting the following technologies:
- Microsoft Windows 10/11
- Active Directory
- Group Policy
- Azure AD / Intune
- DHCP
- DNS
- Switches, wireless networks
- VPN
Experience with installing, configuring and supporting the following technologies:
- Microsoft Office 365
- Microsoft SharePoint
